Customer Service Advisor

Savills; Cambridgeshire and Peterborough; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Career and Professional Development

25-30 Days Annual Leave, depending on 

Life Assurance

Private Medical Scheme

Virtual GP

Global Mobility Scheme

Rewards Platform

Company Pension Scheme

Enhanced Incremental Annual Leave

Job summary

Savills is seeking a Customer Service Advisor to join the Hub Property Services team. You will handle incoming calls and emails from residential tenants and report repairs and estate issues across Savills Rural & Projects Division.

You will plan, instruct and administer property compliance servicing, certification and remedial works for residential, commercial and agricultural properties, delivering a high level of service to clients.

Qualifications

• Experience handling inbound calls and emails from tenants.
• Reporting repairs and estate related matters.
• Planning, instructing and administering property compliance servicing, certification and remedial works.

Responsibilities

• Answer inbound telephone calls and emails from residential tenants.
• Report repairs and estate related matters; plan and oversee actions.
• Plan, instruct and administer property compliance servicing, certification and remedial works.

Skills

Customer service

Phone & email support

Tenant communications

Property compliance

Tools

CRM software

Job description

Role Overview

An exciting opportunity has arisen for a Customer Service Advisor to join our Hub Property Services team.

You’ll be responsible for answering inbound telephone calls and emails from residential tenants, reporting repairs and estate related matters; to plan, instruct and administer property compliance servicing, certification and remedial works for residential, commercial and agricultural properties for Savills Rural & Projects Division.

What we offer you:

• Career and Professional Development
• 25-30 Days Annual Leave, depending on grade
• Life Assurance
• Private Medical Scheme
• Virtual GP
• Global Mobility Scheme
• Rewards Platform
• Company Pension Scheme
• Enhanced Incremental Annual Leave

Find out more about Savills offer

Team Overview

The Savills Property Services Hub delivers a range of centralised property operations support functions to a diverse client base, from private individuals to large institutional organisations. Delivered through three specialist teams comprising 25 colleagues, the service supports Property Compliance, Reactive Maintenance, Supplier Onboarding and Tenancy Progression activities.

This role does not meet the salary criteria for skilled worker visa sponsorship(click link to check exemptions).

To be eligible to apply for this role you must hold your own right to work in the UK. Please take the time to check here that you're able to make a new application to us now. Our employees act with honesty and integrity so we expect the same from you. We take any attempts to circumvent this policy very seriously.

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.