Customer Service Advisor

Brook Street; Cambridge; On-site; GBP 24,000 - 36,000; Full time

Job summary

Brook Street is seeking motivated individuals for a Customer Service Representative role at an established company. This position involves answering customer queries, managing accounts, and ensuring exceptional customer service. Enjoy a supportive working environment with ongoing training, free parking, and staff parties. This role is office-based with no weekends, offering a temporary to permanent opportunity.

Benefits

Treat days in the office

Staff parties and team building

Free parking on site

Great working environment

Ongoing Training and Development programmes

Qualifications

• Motivated and customer-focused individuals.
• Excellent communication and interpersonal skills.
• Confidence in handling calls and queries.

Responsibilities

• Answer and manage a high volume of inbound calls.
• Handle customer queries efficiently and professionally.
• Upsell products and manage new customer accounts.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Confidence on the telephone

Job description

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Brook Street is proud to be working with an established business where Customer Service is at the heart of everything they do. We are seeking motivated and customer-focused individuals to join our client's call centre team as a Customer Service Representative.

You will be the first point of contact for all customers and will be responsible for addressing all queries promptly and professionally in line with the company's values.

Hours: Monday to Friday, alternative shifts (8am - 4:30pm and 9am - 5:30pm) *Fully office based* NO WEEKENDS!

Position: Temporary to permanent

• Treat days in the office
• Staff parties and team building
• Free parking on site
• Great working environment
• Ongoing Training and Development programmes

Responsibilities:

• Answer and manage a high volume of inbound calls
• Handle customer queries efficiently and professionally
• Have great attention to detail
• Set up payment plans and process payments
• Upsell products to customers and explore other products and services beneficial to the customer
• Create and manage new customer accounts
• Provide excellent customer service and maintain a positive attitude
• Exhibit excellent communication and interpersonal skills
• Be confident on the telephone with an excellent manner

If you are looking for your next career move and customer service is really important to you, then apply now to be considered or get in touch with Brook Street Peterborough to hear more!