Customer Service Advisor

Sonova; Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in hearing technology is seeking a Customer Service Advisor in Cambridge. This role involves providing exceptional support to patients through troubleshooting and communication, ensuring that they receive top-notch service. Join a friendly, supportive team dedicated to making a difference in people's lives through innovative hearing solutions.

Benefits

Supportive team environment

Opportunity to work with groundbreaking technology

Globally connected workplace

Qualifications

• Fluent in English; multilingual skills are a plus.
• Experience in customer service or related fields preferred.
• A genuine care for providing excellent service.

Responsibilities

• Serve as the main point of contact for patients regarding their hearing devices.
• Troubleshoot issues and manage orders and returns.
• Support families and caregivers in understanding device usage.

Skills

Problem Solving

Communication

Organizational Skills

IT Systems Proficiency

Adaptability

Tools

SAP

Salesforce

Radius

Job description

Join Our Friendly Team as a Customer Service Advisor!

Are you someone who loves helping others and solving problems? If so, we’ve got the perfect role for you!
As our Customer Service Advisor, you’ll be the go-to person for patients who need support with their hearing devices. You’ll chat with them, figure out what’s wrong, and make sure they get the best possible service. Whether it’s troubleshooting issues, handling orders and returns, supporting families and carers, you’ll be making a real difference in their lives.

We’re looking for someone who’s:

• A natural problem solver who enjoys finding solutions
• Great at communicating and making people feel heard
• Organised and detail-oriented
• Comfortable using IT systems (SAP, Salesforce, Radius—don’t worry, we’ll help you learn!)
• Fluent in English (bonus points if you know another language!)
• Adaptable and cool under pressure

Most importantly, we want someone who genuinely cares about providing excellent service!

What’s in it for you?

• A supportive, friendly team that works together
• The chance to be part of groundbreaking hearing technology
• A globally connected work environment where your ideas matter

*Initial 3-month contract, with potential for extension.

If this sounds like your kind of role, we’d love to have you on board! Ready to join a team that’s all about making a difference? Please get in touch!