Customer Service Advisor

InspireUniversity.com; Bury; On-site; GBP 24,000 - 25,000; Full time

Job summary

A renowned energy supplier in Bury is seeking a detail-oriented Customer Service Advisor to join their dynamic team. This role involves acting as the primary contact for clients, processing requests, and ensuring customer satisfaction. The position offers a starting salary of £24,000-25,000, along with a bonus and benefits, including 25 days holiday and a flexi-time scheme.

Benefits

25 days holiday

Yearly bonus (subject to performance)

Flexi-time scheme

Free parking

Casual dress

Company events

Company pension

Health & wellbeing Programme

On-site gym

Qualifications

• Strong communication skills, both written and verbal.
• Excellent multitasking abilities to manage a high volume of tasks effectively.
• Meticulous attention to detail and a commitment to maintaining a high degree of accuracy.

Responsibilities

• Acting as the primary point of contact for key clients through various channels.
• Accurately processing all customer requests in a timely manner.
• Proactively resolving any customer queries, ensuring customer satisfaction.

Skills

Communication

Multitasking

Attention to Detail

Customer Service Orientation

Problem-Solving

Team Collaboration

Computer Literacy

Job description

Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer Service Advisor to join a renowned energy supplier in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you.

You will be working Monday to Friday 8:30-5:00pm. In return for your hard work, you’ll receive a starting salary of £24,000-25,000 + bonus + benefits and the opportunity to develop your career!

What’s in it for you:

• 25 days holiday
• Yearly bonus (subject to company and personal performance)
• Flexi-time scheme
• Free parking
• Casual dress
• Company events
• Company pension
• Health & wellbeing Programme
• On-site gym

Key Responsibilities:

• Acting as the primary point of contact for key clients through various channels such as telephone, email, and live chat.
• Accurately processing all customer requests in a timely manner.
• Proactively resolving any customer queries, ensuring customer satisfaction.
• Ensuring accurate data entry and setup of customer accounts

Qualifications and Skills:

• Strong communication skills, both written and verbal.
• Excellent multitasking abilities to manage a high volume of tasks effectively.
• Meticulous attention to detail and a commitment to maintaining a high degree of accuracy.
• Exceptional customer service orientation with a focus on delivering positive experiences.
• Problem-solving skills to efficiently address inquiries and resolve issues.
• Ability to work collaboratively within a team environment.
• Computer literate with strong excel and outlook skills.
• A proactive mindset with a drive to identify and implement process enhancements.

If you are interested in this new Customer Service Advisor position, click 'apply now’ and a member of our team will be in touch!