Customer Service Advisor

Marshalls; Burton-on-Trent; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Marshalls is seeking a Customer Service Advisor in Burton-On-Trent to join a dynamic team. This role involves delivering exceptional customer service, managing inquiries, and resolving issues effectively in a fast-paced environment, providing strong career development opportunities and competitive benefits.

Benefits

26 Holidays + bank holidays

Company Pension up to 15% (5% Employee, 10% Employer)

Employee Discount programme

Refer a friend scheme

Employee Assistance programme

Free onsite parking

Qualifications

• Passion for keeping the customer at the heart of what they do.
• Experience across various backgrounds welcomed.
• Ability to develop strong relationships.

Responsibilities

• Delivering exceptional customer experience within a fast-paced environment.
• Handling customer complaints and resolving issues effectively.
• Supporting sales teams and managing a caseload of customers.

Skills

Excellent telephone manner

Strong verbal communication skills

Strong written communication skills

IT skills

Problem-solving abilities

Relationship building

Workload management

Tools

Microsoft Office Suite

SAP

Job description

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Client:

Marshalls

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Other

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EU work permit required:

Yes

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Job Reference:

1f2f93956483

Job Views:

13

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Customer Service Advisor
Burton-On-Trent, DE14 3HD
Monday - Friday hours/week
Hybrid Working

At Marley, we’re raising the roof in the UK roofing industry! Marley is at the forefront of pitched roof systems, leading the industry in sustainability and innovation. With over a century of know-how under our belt, we're the trusted partners for architects, contractors, and roofing professionals. We’ve now joined forces with Marshalls plc, the UK’s leading manufacturer of hard landscaping and building products – bringing two strong heritages together!

As market leaders and innovators in our sector, we are invested in both our evolution and our people, as such, we are investing into developing new technology at Burton over the next few years. This is a great time to join our thriving company! It is within our dynamic Customer Service team that we’re recruiting for aCustomer Service Advisorto join us at ourBurton on Trent office.

What's the role?
As a Customer Service Advisor, you will be part of our industry renowned Customer Services team, delivering an exceptional customer experience. With the support of your manager you’ll be problem-solving and dealing with issues effectively, all while being highly flexible, building relationships and a true champion in continuous improvement.

Working closely with the sales team, you will be responsible for your own caseload of customers, utilising your fantastic communication skills in handling queries and effectively dealing with any customer complaints. Marley’s service environment is fast-paced, so you will have a proactive approach, with the ability to prioritise and multi-task.

There is lots of opportunity to develop as you become a product expert to deliver a professional service to our customers, as well as identifying and providing customer-focussed solutions. There is also scope to advance your skills and take on further responsibility as you grow with Marley.

What skills will you need?

• Experience has shown us that candidates who are successful in this role can come from a variety of backgrounds and experience levels as long as there is passion for keeping the customer at the heart of what they do. If you can bring that, the rest we can teach.
• Additional qualities we would love to see are:

• Excellent telephone manner
• Strong verbal and written communications skills
• Great IT skills (Microsoft office suite, SAP experience would be advantageous)
• Ability to develop great relationships with both external and internal customers
• Experience of promptly responding to all customer queries
• Excellent workload management and prioritisation
• Input of customer orders, samples, and literature request
• Problem solver that identifies service barriers and provides customer-focussed solutions
• Supportive of colleagues and an effective coaching culture and working as a team

What’s in it for you?
This is a great opportunity to take the next step in progressing your career and joining our industry-leading company! We offer a competitive salary, professional development and benefits.

Benefits:

• hours Monday – Friday with an early finish on a Friday
• 26 Holidays + bank holidays
• Company Pension up to 15% (5% Employee, 10% Employer)
• Employee Discount programme
• Refer a friend scheme
• Employee Assistance programme – Financial, Physical and Mental Wellbeing support
• Free onsite parking

More about Marley and Marshalls:

Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.

At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. To find out more about Marshalls please visit our website: