Customer Service Advisor

Aqua Cure; Burscough; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Annual leave 23 days

Volunteer day

Mental health support

Employee assistance

Job summary

Aqua Cure Group is seeking a Customer Service Advisor to provide excellent service to customers. You will be the primary contact, handling inquiries, resolving issues, and ensuring a positive experience.

You will process orders, create invoices, and maintain customer records in our database. The role requires strong communication, organization, and problem-solving skills, with a friendly, approachable demeanor.

Qualifications

• Prior experience in customer service is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Highly organized and detail-oriented.
• Ability to multitask and prioritize tasks effectively.
• Friendly and approachable demeanor.
• Proficiency in Microsoft Office suite.

Responsibilities

• Handle customer inquiries via inbound calls and provide accurate information.
• Resolve customer issues in a timely and satisfactory manner.
• Process orders and create invoices.
• Maintain customer records in the database.
• Provide excellent customer service and support.

Skills

Customer service

Communication

Multitasking

Organized

Tools

Microsoft Office

Job description

Aqua Cure Group, a leading company in the Water Treatment industry, is seeking a dedicated and customer-oriented individual to join their team as a Customer Service Advisor. In this role, you will be responsible for providing excellent service and support to our valued customers.

As a Customer Service Advisor, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. You will respond to customer calls and emails in a timely and professional manner, providing accurate information and guidance. Additionally, you will process orders, create invoices, and maintain customer records in our database.

We are looking for someone with strong communication skills, both verbal and written, who is able to effectively communicate with customers and internal team members. You should have a friendly and approachable demeanor, with a genuine desire to assist customers and provide excellent service.

To succeed in this role, you should be highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively. You should also have good problem-solving skills, as you will often be faced with customer issues and will need to find appropriate solutions.

Aqua Cure Group values its employees and offers opportunities for career growth and development. We provide comprehensive training to ensure you are equipped with the knowledge and skills needed to excel in your role.

£150 per month discretionary bonus upon delivering budget (£30,126 OTE)

Working hours are Monday - Thursday 8.30am - 5.30pm with a 5pm finish on a Friday

Your responsibilities will include:

• Handling customer inquiries via inbound telephone calls and providing accurate information
• Resolving customer issues in a timely and satisfactory manner
• Processing orders and creating invoices
• Maintaining customer records in the database
• Providing excellent customer service and support

• Prior experience in customer service is preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Highly organized and detail-oriented
• Ability to multitask and prioritize tasks effectively
• Friendly and approachable demeanor
• Proficiency in Microsoft Office suite

• Monday to Friday working pattern
• 23 days' annual leave increasing with long service + Bank Holidays
• Company Pension Scheme
• 24 hours access to Employee Assistance Programme + Volunteering Day + Long Service Awards
• Employee Support network and Mental Health Assistance