Customer Experience Advisor

Aqua Cure; Burscough; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Annual leave 23 days

Volunteer day

Mental health support

Employee assistance

Job summary

Aqua Cure Group is seeking a Customer Service Advisor to provide excellent service to customers. You will be the primary contact, handling inquiries, resolving issues, and ensuring a positive experience.

You will process orders, create invoices, and maintain customer records in our database. The role requires strong communication, organization, and problem-solving skills, with a friendly, approachable demeanor.

Qualifications

• Prior experience in customer service is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Highly organized and detail-oriented.
• Ability to multitask and prioritize tasks effectively.
• Friendly and approachable demeanor.
• Proficiency in Microsoft Office suite.

Responsibilities

• Handle customer inquiries via inbound calls and provide accurate information.
• Resolve customer issues in a timely and satisfactory manner.
• Process orders and create invoices.
• Maintain customer records in the database.
• Provide excellent customer service and support.

Skills

Customer service

Communication

Multitasking

Organized

Tools

Microsoft Office

Job description

Aqua Cure Group is seeking a Customer Service Advisor to provide excellent service to customers. You will be the primary contact, handling inquiries, resolving issues, and ensuring a positive experience.

You will process orders, create invoices, and maintain customer records in our database. The role requires strong communication, organization, and problem-solving skills, with a friendly, approachable demeanor.