Customer Service Advisor

Daniel Owen Ltd; Broxbourne; On-site; GBP 23,000 - 25,000; Full time

Job summary

Daniel Owen Ltd seeks Customer Service Advisors in Hertfordshire for a temp rolling contract. The role is office-based, 37 hours per week, at £17-18 per hour, with initial 6 month duration.

You will be the first point of contact for customers, providing friendly, efficient administrative support across service areas to residents and colleagues. Responsibilities include diagnosing and logging repairs over the phone and resolving a wide range of housing and property enquiries.

Qualifications

• Experience in social housing is essential.
• First point of contact for residents and colleagues.
• Provide friendly, efficient administrative support across service areas.

Responsibilities

• Be the first point of contact for customers and residents.
• Provide administrative support to the Property and Housing Services team.
• Diagnose and log repairs over the phone and handle housing enquiries.
• Resolve a wide range of housing and property enquiries promptly and with care.

Skills

Customer service

Administrative support

Phone support

Job description

Customer Service Advisors

Details on the role:

Based in Hertfordshire

Temp rolling contract

£17-18per hour based on experience

Initial 6 month contract

37 hours per week

Office based

£17-18per hour ( based on experience)You'll be the first point of contact for customers and a vital part of the Property and Housing Services team. You'll provide friendly, efficient administrative support across all service areas, helping our teams deliver the best possible experience to residents and colleagues alike.

From diagnosing and logging repairs over the phone to resolving a wide range of housing and property enquiries, you'll play a key role in ensuring that every request is handled promptly and with care. This is your chance to join a collaborative team that’s committed to excellent customer service and putting people first.

SOCIAL HOUSING EXPERIENCE IS ESSENTIAL FOR THIS ROLE