Customer Service Advisor

BMW Group Retail; Bromley; On-site; GBP 24,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their dynamic team. This role involves engaging with customers through a centralized call center, addressing inquiries, and ensuring timely vehicle bookings for maintenance and repairs. You'll collaborate closely with service and sales teams, delivering exceptional customer care while managing various administrative tasks. With a structured work environment and a focus on personal development, this opportunity is perfect for those passionate about providing top-notch service in the automotive sector. Embrace the chance to grow your career with a company that values its employees and offers competitive rewards.

Qualifications

• Experience in customer service roles such as Customer Service Advisor or Call Centre Agent.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Answer and transfer inbound calls while ensuring high standards of customer service.
• Arrange aftersales bookings and provide customer estimates.

Skills

Customer Service

Communication Skills

Administration Skills

IT Skills

Problem Solving

Job description

Stephen James BMW is looking for a Customer Service Advisor.

Your role

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.

The main duties of the role include:

• Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
• Record customers details and requirements when handling an enquiry
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
• Provide customer estimates according to company policy on schedules, times and pricing
• Make outbound calls to customers when ordered parts have arrived and arrange a booking
• Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

Your profile

• Experience in delivering outstanding customer service, preferably as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
• Excellent verbal & written communication skills
• Confident at resolving complex issues
• Excellent administration & IT skills
• Must be eligible to work in the UK

Salary and hours

Basic Salary: £24,710 OTE £29,210 per annum

The role is an office-based environment, working hours Monday – Friday, on varying shift patterns,8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week), and Saturdays on a rota basis, 8am – 2pm (currently 1 in 6) to be paid as additional hours.

Rewards

Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Stephen James by visiting ourCareers page.

Click apply today and take the first step towards a rewarding career in the automotive industry.