Customer Service Advisor

Adecco; Bridgefoot; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking a Customer Service Representative to join their customer engagement team. This role involves creating delightful customer experiences while working in a hybrid model. Candidates should be prepared for a full-time schedule with shifts based on operational needs. The pay is £13.31 per hour, with enhanced rates for specific hours, including overtime pay. This is a temporary ongoing contract based in Dundee.

Responsibilities

• Model values and lead by example in daily activities.
• Create delightful experiences for customers.

Job description

Overview

Role: Customer Service Representative

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN; hybrid working model (home based with on-site work as needed).

Pay: £13.31 per hour. Enhanced: £15.46 (hours worked 20:00 – 23:00). Overtime: £19.87 (bank holidays and Sundays). Hours: Full time, 5 days per week, 35 hours.

Shifts between the hours of 7:00–17:00 (Early) or 13:00–23:00 (Late). Duration: Temporary Ongoing Contract.

Our client is a leading UK retailer focused on serving customers, communities and the planet. We are expanding the customer engagement centre team and seek talented individuals to create delightful experiences for customers. As an ambassador of the brand, you will model values and lead by example in daily activities.