Customer Service Advisor

GET STAFFED ONLINE RECRUITMENT LIMITED; Bracknell; On-site; GBP 21,000 - 27,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor to enhance customer experiences and support their thriving online sales. The role involves delivering exceptional service through various communication channels while achieving targets in a dynamic environment. The successful candidate will be part of a valued team and have opportunities for growth in a supportive workplace.

Benefits

Competitive salary

Individual monthly bonus based on performance

Opportunity for career progression

22 days holiday plus bank holidays

Pension scheme

Social activities

Free parking

Qualifications

• Experience in a customer service environment is essential.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through live chat, phone, and email.
• Achieve key performance indicators and targets.
• Work both independently and as part of a team.

Skills

Communication

Microsoft Office 365

Customer Service Experience

Problem Solving

Job description

Customer Service Advisor

Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.

They work with large network providers to bring great mobile phone deals to their customers. They have a customer base of nearly half a million with their online business equating to over 70% of their sales. These roles within the customers contact centre will be supporting the success of this business by being the first people their valuable customers get to speak to.

If you think you have what it takes to be a member of our client’s team, then please apply, so they can start a conversation with you about how they could work together.

Main duties

• Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email).
• Will be able to work under their own initiative and alongside fellow team colleagues.
• Able to achieve realistic key performance indicators and targets.
• You will be highly motivated to provide solutions on a first-time resolution basis.
• The ideal candidate will have experience of working within a customer service industry.

The ideal candidate will have

• Great knowledge of Microsoft Office 365 products.
• Excellent communication skills both verbal and written to deal with calls, live chat and email.
• Experience of working within a customer service environment.
• The ability to work in a fast-paced industry.
• Want to work somewhere where you are valued as a team member.

In return they offer

• Competitive salary
• Individual monthly bonus based on performance
• Opportunity for career progression
• 22 days holiday plus bank holidays
• Pension scheme
• Social activities
• Free parking

Schedule

• Fixed Term Contract – through until the end of December 2025
• 7.5-hour shift
• Occasional weekend working

If you think you have what it takes to be a member of our client’s Customer Service team, then please apply now.