Customer Service Advisor, GET STAFFED ONLINE RECRUITMENT LIMITED

Guardian Jobs; Bracknell; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Service Advisor to join the team, where you will provide outstanding support to customers across multiple channels. Ideal candidates will possess strong communication skills, experience in customer service, and a desire to thrive in a fast-paced environment. In return, an attractive salary, a performance-based bonus, and opportunities for career progression are offered.

Benefits

Competitive salary

Individual monthly bonus based on performance

Opportunity for career progression

22 days holiday plus bank holidays

Pension scheme

Social activities

Free parking

Qualifications

• Experience in customer service industry is essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Providing exceptional customer service through various communication channels.
• Achieving KPIs and targets while resolving customer inquiries.

Skills

Excellent communication skills

Customer service experience

Knowledge of Microsoft Office 365

Job description

Customer Service Advisor, GET STAFFED ONLINE RECRUITMENT LIMITED

Join to apply for the Customer Service Advisor, GET STAFFED ONLINE RECRUITMENT LIMITED role at Guardian Jobs

Customer Service Advisor, GET STAFFED ONLINE RECRUITMENT LIMITED

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor, GET STAFFED ONLINE RECRUITMENT LIMITED role at Guardian Jobs

Customer Service Advisor

Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.

Customer Service Advisor

Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.

They work with large network providers to bring great mobile phone deals to their customers. They have a customer base of nearly half a million with their online business equating to over 70% of their sales. These roles within the customers contact centre will be supporting the success of this business by being the first people their valuable customers get to speak to.

If you think you have what it takes to be a member of our client’s team, then please apply, so they can start a conversation with you about how they could work together.

Main duties

• Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email).
• Will be able to work under their own initiative and alongside fellow team colleagues.
• Able to achieve realistic key performance indicators and targets.
• You will be highly motivated to provide solutions on a first-time resolution basis.
• The ideal candidate will have experience of working within a customer service industry.
  
  
  

The ideal candidate will have

• Great knowledge of Microsoft Office 365 products.
• Excellent communication skills both verbal and written to deal with calls, live chat and email.
• Experience of working within a customer service environment.
• The ability to work in a fast-paced industry.
• Want to work somewhere where you are valued as a team member.
  
  
  

In return they offer

• Competitive salary
• Individual monthly bonus based on performance
• Opportunity for career progression
• 22 days holiday plus bank holidays
• Pension scheme
• Social activities
• Free parking
  
  
  

Schedule

• Fixed Term Contract - through until the end of December 2025
• 7.5-hour shift
• Occasional weekend working
  
  
  

If you think you have what it takes to be a member of our client’s Customer Service team, then please apply now.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Advertising Services

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