Customer Service Advisor

4Com Technologies Ltd; Bournemouth; On-site; GBP 25,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenserviceberater, der in einem dynamischen Umfeld glänzen kann. In dieser Rolle bieten Sie erstklassigen telefonischen Support und arbeiten eng mit technischen Teams zusammen, um sicherzustellen, dass Kundenanliegen schnell und professionell gelöst werden. Mit einem starken Fokus auf Schulung und Unterstützung werden Sie in der Lage sein, sich in Ihrer Karriere weiterzuentwickeln. Nutzen Sie die Gelegenheit, Teil eines kreativen Teams zu werden, das sich der Bereitstellung maßgeschneiderter Telefonsysteme für Unternehmen in ganz Großbritannien widmet.

Benefits

24 Tage Urlaub plus Feiertage

Refer-a-Friend-Programm

Vodafone Vorteil Rabatt

Monatliche gezielte Verlosungen

Vergünstigte Fitnessstudio-Mitgliedschaften

Mitarbeiterunterstützungsprogramm

Fahrrad zur Arbeit Programm

Betriebliche Altersvorsorge

Qualifications

• Erfahrung in einem Call-Center oder kundenorientierten Rolle.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Bereitstellung von 1st Line technischen Support per Telefon.
• Durchführung administrativer Aufgaben wie Anrufprotokollierung.

Skills

Telefonische Kommunikation

Kundenservice

Organisationsfähigkeiten

Microsoft Office

Job description

Our Technical Support team is a motivated and enthusiastic group. We are seeking like-minded individuals who are outgoing and thrive in a fast-paced environment. We pride ourselves on excellent training and ongoing support to equip you for success.

As a Customer Service Advisor at 4Com, you will provide telephone support to our customers to maintain their systems. You will assist the technical teams when needed and resolve 1st line faults promptly and professionally, ensuring high customer service standards at all times.

Benefits for a Customer Service Advisor at 4Com include:

• Salary of £25,000 per year
• An exciting role with opportunities for progression
• 24 days holiday plus bank holidays (increasing annually)
• Refer a friend scheme
• Vodafone Advantage Discount
• Monthly targeted draws and incentivized lunches
• Discounted gym memberships
• Employee Assistance Programme
• Cycle to work scheme
• Company pension

Additional responsibilities include:

• Providing 1st line technical support via telephone to ensure customer satisfaction
• Obtaining referrals from satisfied customers for upgrades
• Reporting third-party faults to relevant departments
• Supporting the technical team as needed
• Performing administrative duties such as logging calls and database management

We are looking for candidates who have:

• An excellent and confident telephone manner
• Experience in an inbound call centre or customer-facing role
• Exposure to telecoms/IT (preferred but not essential)
• The ability to thrive in a fast-paced environment
• Strong organizational skills and enthusiasm for duties
• Working knowledge of Microsoft Office

Please note: This role is based in Bournemouth, and full 'Rights to Work in the UK' checks will be conducted during the interview process.

If you believe this is your ideal next role, please contact us today.

About You

About Us

• 4Com Technologies Limited has supplied phone systems to UK businesses for over 25 years. We are innovators, developing unique products like the HiHi handset.
• We are a creative team dedicated to providing bespoke telephone systems and tailored services.
• We foster a positive, ambitious environment focused on operational excellence and customer satisfaction.
• We value motivated and happy team members and promote equal opportunities in employment.

We are committed to non-discriminatory recruitment based on merit, abilities, and qualifications. Feedback requests will be responded to in writing.