Customer Service Advisor

ORIX Auto Infrastructure Services Limited; Blackburn; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a passionate Customer Service Advisor to join the Broadband Technical Team in Blackburn. In this role, you will assist customers with their broadband-related queries, utilizing your problem-solving skills and ability to build rapport. With flexible working options and a supportive team culture, this position offers career growth and valuable training.

Benefits

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Naturally helpful and calm demeanor.
• Ability to build relationships with customers.
• No specific experience required; training provided.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers in troubleshooting issues with routers and broadband services.
• Provide a positive customer experience and ownership of queries.

Skills

Problem Solving

Communication

Customer Relationship Management

Job description

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Where:EE Blackburn Contact Centre, 3-5 Jubilee Street, Blackburn, BB1 1EP

Salary:£25,087 (£12.82 p/h)rising to£25,684 (£13.12 p/h)at 8 months in role!

Start Date: 15th July 2025

Full Time: 37.5hours per week

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in Blackburn? Youll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way.

You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment or can look after your family in an emergency. Just a few ways were doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

Whats in it for you?

• A?great?starting salary of?£25,087rising to £25,684after 8 months of being here
• Huge?discounts of EE & BT products including your Mobile and Broadband saving you?hundreds?of?pounds?every year.
• Support in carving your own career path. We are passionate about developing our people and well support you to achieve the career you want.
• Season Ticket?Travel Loan giving you the funds to?pay for your travel?to and from work up front, making a difference where it counts.
• Volunteering days, so you can?give back?to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.
  
  

On top of all that, weve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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