Account Manager

First Mile; Greater London; Hybrid; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Sales bonus

Maternity/paternity scheme

Town hall events

25 days holidays

Gym allowance

Cookies & perks

Job summary

First Mile is seeking a results-driven Sales Account Manager to drive revenue by managing 15–30 key B2B clients. You will develop innovative sales strategies, foster strong relationships, and deliver exceptional customer experience in a sustainability-focused environment.

You will own account growth, align roadmaps with client needs, and contribute to strategy and pricing developments while maintaining high margins and customer satisfaction.

Qualifications

• Proven sales experience in a B2B environment.
• Commercial awareness and ability to meet or exceed quotas.
• Excellent communication; tailoring approach to client needs.
• Strong negotiation, presentation and relationship-building skills.
• Experience with Salesforce or similar CRM is beneficial.

Responsibilities

• Own key account portfolio and manage relationships across 15–30 clients.
• Drive revenue growth with value-led propositions and strategic roadmaps.
• Collaborate to plan portfolio growth, retention and margin optimization.

Skills

B2B sales

Commercial awareness

Quota attainment

Negotiation

Presentation skills

Relationship building

Outlook/Office tools

Salesforce knowledge

Strategic planning

Data analysis

Problem solving

Tools

Salesforce

Outlook

Excel

PowerPoint

Job description

Are you a results-driven Sales Account Manager looking for an exciting new opportunity? Do you have a passion for sustainability and the environment? Look no further than First Mile, London's premier recycling company! With over 30,000 customers including big names such as Pret a Manger, Zara, Netflix we are a growing company making a big impact in the environmental space.

We are seeking a talented Sales Account Manager to join our dynamic team and help us grow our business to even greater heights. As a Sales Account Manager at First Mile, you will be responsible for driving revenue growth by building strong relationships with 15-30 key B2B clients, developing innovative sales strategies, and amazing our customers. At First Mile, we are committed to positively impacting the environment through sustainable waste management solutions. As our Sales Account Manager, you will play a key role in helping us achieve this mission by promoting our services to your portfolio and ensuring they have the best set-up and strategy possible. If you are a self-motivated, proactive individual with a proven track record in sales and want to be part of a team that is making a real difference in the world, we want to hear from you!

Key Accountabilities

• Key Account Management: Own, maintain, and build partnerships with each key account within your portfolio. Amaze your customers with exceptional customer experience and delivery. Agree on long term mutually beneficial road maps and pre-determine their needs to design future-proof solutions and overcome risk.
• Retention & Growth: Work with the team to portfolio plan and risk manage key accounts within your remit, ensuring First Mile achieves industry-leading customer retention. Identify and swiftly move to leverage growth opportunities, create value-led, relevant propositions to ensure sales targets are met or exceeded, with strong margins.
• Strategy & Ownership: Contribute to the longer-term business strategy and service solution, using customer and market insight to help shape and optimise future services, pricing and products.

Qualifications & Experience

• Proven sales experience, preferably in a B2B environment
• Commercial awareness
• Demonstrated ability to meet and/or exceed sales and activity quotas
• Outstanding communicator - expert listener, tailors tone and approach, engages and translates customer requirements
• Creativity, ability to innovate and improve company proposition
• Identification of business improvements and providing solutions
• Tactical planning and implementation skills
• Data analysis and problem-solving
• Excellent negotiator
• Strong presentation skills, creating the story and presenting to your audience
• Strong business language communications skills, face to face, telephone and email
• Use of Outlook, Word, Excel and PowerPoint; experience of Salesforce beneficial
• Ability to project manage and develop new business initiatives

Your starting salary will be £43,000 + OTE, but as your experience grows, so does your salary. We have developed a career ladder so you don't have to wait for the annual pay review and your salary is based on your personal level.

We offer a range of benefits to our employees and will encourage you to follow your passions as well as the opportunity to learn and try new things within a structured framework designed to help you excel. On top of all this, we've added some extras which include:

• Sales bonus scheme - up to 50% of your basic salary
• Enhanced maternity/paternity scheme
• Regular company parties and events
• Employee recognition at our monthly town hall event
• 25 days holiday (plus bank holidays) as well as an extra day for each complete year of service.
• A £60 a month allowance to spend on you.
• If you want a gym membership, loads of cookies, to pamper yourself, or to pay for a flight it is totally up to you!
• Lots of drinks, food, socials, and events throughout the year.

But most importantly, a fun, positive, collaborative workplace in which you can learn, working for a rapidly growing, multi-award-winning business in a sector that has never been more important.