Customer Service Advisor

Morgan Sindall; Billericay; On-site; GBP 20,000 - 28,000; Part time

Job summary

A leading property services company is seeking a part-time Customer Service Advisor to join its Operations Team. This role involves managing high volume calls, scheduling maintenance tasks, and ensuring customer satisfaction. Ideal candidates will have a background in social housing or extensive contact centre experience and be passionate about delivering excellent service.

Qualifications

• Minimum 5 years experience within a contact centre or social housing.
• Proven experience in scheduling/planning.
• Good level of written English.

Responsibilities

• Responsible for high volume customer calls liaising with clients to schedule appointments.
• Using MSi system for scheduling and managing complex repairs.
• Ensure customer confidence in service delivery.

Skills

Communication

Project Management

Building Maintenance Knowledge

Planning Knowledge

Computer Skills

Education

Experience in Contact Centre

Job description

Permanent – Part Time

We’relooking to recruit Customer Service Advisor(s) to join our Operations Team!

About the Role

Joining our team,you’llbe responsible forhigh volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our MSi system,you’llactively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

· Social Housing and Repair and Maintenance background or 5 years minimum experience within a contact centre.

· Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.

· Competent in communicating with direct operatives, subcontractors, and residents.

· Basic building maintenance knowledge e.g. durationrequiredto undertake a variety of maintenance tasks.

· Planning knowledge of what works can be sequenced or can be undertaken concurrently.

· Ability to prioritise works and ensure works-in-progress jobs are within target and appointed wherepracticable.

·Good levelof written English

· Good computer skills

· Good project management skills

·Good communicationskills e.g. ability to communicate with different stakeholders atdifferent levels

· Passionate about service delivery and customer satisfaction.

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leavinga lasting legacyin the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented peoplearekey to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you tosubmityour application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume ofappropriate candidates.