Customer Service Advisor

SSE Airtricity; Belfast City District; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym membership discounts

Wellbeing: online GP & 24/7 counseling

Cycle to Work scheme

Maternity & adoption pay

Paternity leave

Job summary

SSE Airtricity is hiring a Customer Service Advisor in Belfast. You will handle incoming calls, assist customers with diverse queries, and maintain high standards while working in a blended office/home setup.

The role emphasizes delivering quality service and upholding the SSE Airtricity brand in a fast-paced environment. The position offers a base salary around £26,239 plus performance bonuses and a comprehensive benefits package.

Qualifications

• Passion for excellent customer service.
• Effective written and verbal communication.
• Ability to work towards set targets in a regulated environment.
• Confident, resilient and articulate.

Responsibilities

• Answer general enquiry calls from customers.
• Follow communication procedures, guidelines and policies.
• Meet personal and team targets and KPIs.
• Be the voice of SSE Airtricity and an ambassador for the brand.

Skills

Customer service

Effective communication

Target driven

Multisystem navigation

Job description

Base Location: You'll be expected to spend 50% of your working week in our Belfast office

Salary: £26,239 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team. Our contact centre is open from 08:30 – 18:00, Monday to Thursday and 08:30 – 16:30 on a Friday, so there’s no weekend work at all! Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. When in the office, you’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.

You will

• Answer general enquiry calls from our customers who will have a diverse range of questions and needs.
• Follow communication procedures, guidelines and policies.
• Meet personal and customer service team targets and contact centre KPI's.
• Be the voice of SSE Airtricity and an ambassador for our brand.
• Work on multiple systems at once, in a fast-paced environment to deliver quality results.

You have

• A passion for excellent customer service.
• Effective communication skills, including written and verbal.
• The ability to work towards set targets in a regulated environment.
• A confident, resilient and articulate nature.
• The ability to navigate multiple systems simultaneously.

About SSE

SSE has a bold ambition - to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions. SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Flexible Benefits To Fit Your Life

• Enjoy discounts on private healthcare and gym memberships
• Wellbeing benefits like a free online GP and 24/7 counselling service
• Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme
• Generous family entitlements such as maternity and adoption pay, and paternity leave

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [e-mail] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.