Priority Services Advisor

Scottish and Southern Electricity Networks; Perth; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym memberships

Online GP

Counselling service

Cycle to Work scheme

Maternity/ Adoption pay and paternity

Job summary

Scottish and Southern Electricity Networks is seeking a Priority Service Advisor in Perth to support vulnerable customers with empathy and professionalism. The role involves data entry, maintaining the priority customer database, and delivering accurate, high-quality service in a busy environment.

You will work with flexible hours, including weekdays and Saturdays, to cover weather-related incidents and network events while upholding industry regulations and SSEN values.

Qualifications

• Experience in a customer-focused role, ideally in a fast-paced contact centre, supporting vulnerable customers.
• Excellent communication skills and a professional telephone manner, delivering high-quality service as an SSEN ambassador.
• Strong organisational skills, attention to detail, and accurate information handling.
• Ability to handle sensitive or challenging situations with empathy and professionalism.
• Flexibility to adapt to changing business needs, especially during weather incidents and network events.

Responsibilities

• Speak directly with vulnerable customers and ensure care and support where possible.
• Register new priority customers on our database and keep information up to date.
• Input data accurately and manage spreadsheets and SharePoint.
• Produce high-quality work with close attention to detail and empathetic customer interaction.

Skills

Customer-focused experience

Contact centre experience

Communication skills

Organisational skills

Empathy

Flexibility

Job description

Base Location: Perth

Salary: £30,684 - £36,666 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time

The role

As a Priority Service Advisor, you will speak directly with our vulnerable customers, listening to their concerns, then making every effort to look after those who need extra assistance.

For this role we would require your flexibility between Monday to Friday 07:00-20:00 and Saturday 08:00-17:00.

You will

• Speak directly with our vulnerable customers making every effort to support with their concern where possible.
• Register new priority customers on our database and keep our database up to date.
• Be proficient in data input and manage spreadsheets and SharePoint.
• Produce a high quality of work, paying close attention to detail and intensely listen for customer vulnerability to ensure we comply with the industry regulations.

You have

• Previous experience in a customer-focused role, ideally within a fast-paced contact centre environment, including supporting vulnerable customers.
• Excellent communication skills, a professional telephone manner and a strong commitment to delivering exceptional customer service as an ambassador for SSEN and its values.
• Strong organisational skills with the ability to manage information accurately and maintain a high level of attention to detail.
• Proven ability to handle sensitive, emotional, or challenging situations with empathy and professionalism.
• Flexibility to adapt to changing business needs, particularl y when responding to weather-related incidents and network events.

About SSE

SSE’s purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible Benefits To Fit Your Life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 340954 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.