Priority Services Advisor

SSE PLC; Perth; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Private healthcare discount

Wellbeing benefits

Cycle to Work

Maternity and paternity leave

Job summary

SSE plc in Perth is seeking a Priority Service Advisor to support vulnerable customers by listening to concerns and assisting those needing extra help. This permanent, full-time role requires flexibility across Monday to Friday 07:00-20:00 and Saturday 08:00-17:00.

You will register new priority customers, input data, manage spreadsheets and SharePoint, and ensure accurate records while complying with industry regulations.

Qualifications

• Experience in a customer-focused role, ideally in a fast-paced contact centre.
• Excellent communication skills and professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to handle sensitive situations with empathy and professionalism.

Responsibilities

• Speak with vulnerable customers and support with their concerns.
• Register new priority customers on the database and keep records up to date.
• Input data accurately and manage spreadsheets and SharePoint.
• Produce high-quality work while ensuring compliance with regulations.

Skills

Customer service

Communication

Attention to detail

Empathy

Flexibility

Data input

Tools

SharePoint

Spreadsheets

Job description

Base Location: Perth

Salary:£30,684 - £36,666 + a range of benefits to support your finances, wellbeing and family.

Working Pattern:Permanent | Full Time

The role

As a Priority Service Advisor, you will speak directly with our vulnerable customers, listening to their concerns, then making every effort to look after those who need extra assistance.

For this role we would require your flexibility between Monday to Friday 07:00-20:00 and Saturday 08:00-17:00.

You will

• Speak directly with our vulnerable customers making every effort to support with their concern where possible.
• Register new priority customers on our database and keep our database up to date.
• Be proficient in data input and manage spreadsheets and SharePoint.
• Produce a high quality of work, paying close attention to detail and intensely listen for customer vulnerability to ensure we comply with the industry regulations.

You have

• Previous experience in a customer-focused role, ideally within a fast-paced contact centre environment, including supporting vulnerable customers.
• Excellent communication skills, a professional telephone manner and a strong commitment to delivering exceptional customer service as an ambassador for SSEN and its values.
• Strong organisational skills with the ability to manage information accurately and maintain a high level of attention to detail.
• Proven ability to handle sensitive, emotional, or challenging situations with empathy and professionalism.
• Flexibility to adapt to changing business needs, particularly when responding to weather-related incidents and network events.

About SSE

SSE's purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

SSEN Distribution , part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

• Enjoy discounts on private healthcare and gym memberships.
• Wellbeing benefits like a free online GP and 24/7 counselling service.
• Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
• As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 340954 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.