Accounts Receivable Administrator

SSE Airtricity; Belfast City District; Hybrid; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Private healthcare

Gym memberships

Online GP access

Cycle to Work scheme

Maternity and adoption pay

Paternity leave

Job summary

SSE Airtricity Gas Supply (NI) Ltd is recruiting an Administrator to join the Accounts Receivable team. The role involves accurate processing of customer accounts with 50% of time spent in our Belfast office and a blended home/office working pattern.

In this permanent, full-time position you will handle prepayment, direct debit, and refunds processes, ensuring regulatory compliance and timely, accurate account updates. A strong attention to detail and good IT skills are essential.

Qualifications

• Previous customer accounts, finance or administration experience within a regulatory framework.
• Exceptional attention to detail with the ability to produce accurate work and maintain data integrity.
• Strong numerical and analytical skills with the ability to resolve financial queries and reconcile accounts.

Responsibilities

• Maintain accuracy and regulatory compliance when updating customer account information.
• Proactively resolve unassigned Prepayment Meter payments and ensure timely transfers and corrections.
• Respond to mail, phone, and Teams queries with professional customer service; contact customers when needed.
• Provide administrative support to operations teams and assist across workstreams to meet team objectives.
• Ensure daily processes (payments, bank lodgements, Direct Debit processing, refunds, etc.) are completed accurately and on time.

Job description

Base Location: You'll be expected to spend 50% of your working week in our Belfast office

Salary: £26,239 - £32,800 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

SSE Airtricity Gas Supply (NI) Ltd supplies gas to a growing customer base, with currently over 214k Domestic and Commercial customers in Northern Ireland. Our customers and our employees are our priority, and we’re currently recruiting for an Administrator to join the Accounts Receivable team in our gas business. The team processes high levels of transactions daily, which requires consistent, accurate and compliant processing.

Our core business hours are 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 on a Friday and our blended model of working at home and in the office, provides our colleagues with the flexibility and support they need to succeed in this role. When in our modern office, you’ll be in a vibrant working atmosphere, in a city centre location close to shops, restaurants and a public transport hub.

You will

• Maintain high levels of accuracy and regulatory compliance when capturing, updating, and amending customer account information.
• Proactively resolve unassigned Prepayment Meter payments by investigating issues preventing allocation and ensuring timely, accurate transfer and correction of customer accounts / meters.
• Collaborate effectively and respond promptly and professionally to mail, phone, and Teams queries, providing excellent customer service and contacting customers directly when needed to close out issues.
• Provide efficient administrative support to operations teams and share responsibility across workstreams to enable the delivery of excellent customer service and support delivery of team objectives.
• Ensure all daily processes (payment file handling, bank lodgements, Prepayment Meter Vend activity, Direct Debit processing, security deposits, suspense account management, refunds, and associated queries), are completed accurately, on time, and in full compliance with regulatory and financial requirements.

You have

• Previous customer accounts, finance or administration experience within in a regulatory framework.
• Exceptional attention to detail with the ability to consistently produce quality, accurate work, ensuring customer data is accurate at all times.
• Strong numerical and analytical skills with the ability to resolve financial queries and reconcile accounts, coupled with excellent verbal and written communication skills.
• A positive, enthusiastic and flexible attitude and willingness to develop and learn, drive improvements and engage in projects as required.
• A high standard of IT proficiency with an excellent working knowledge of Microsoft Office packages (specifically Excel)

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero. We're more than just an energy provider, delivering energy saving services to homes and businesses, helping them become more efficient and cost-effective.

Flexible Benefits To Fit Your Life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [e-mail] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.