Customer Service Advisor

Jago Consultants; Bath; On-site; GBP 22,000 - 28,000; Full time

Job summary

Un concessionnaire automobile de Bath recherche un Customer Booking Advisor pour rejoindre son équipe dynamique. Ce rôle requiert une solide expérience en service client, ainsi qu'une passion pour l'industrie automobile. Vous serez responsable de la communication avec les clients, de la gestion des réservations de services, et de la vente de produits supplémentaires pour optimiser leur expérience.

Qualifications

• Expérience antérieure en service client requise.
• Licence de conduire complète nécessaire.
• Passion pour le secteur automobile.

Responsibilities

• Informer les clients sur les services et réparations nécessaires.
• Conseiller sur les coûts estimés et temps de réparation.
• Produire des cartes de travail avec le système informatique.

Skills

Customer Service

Communication

Sales Skills

Job description

Social network you want to login/join with:

We are working with a Car Main Dealership in the Bath who are actively looking for a Customer Booking Advisor to join there friendly team.

No Automotive experience necessary. Strong Customer Service background essential!

Job Role – Motor Vehicle Customer Service Booking Advisor

Customer Service / Booking Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Customer Service / Booking Advisor position you will have:

• Previous experience within Customer Service is essential
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Customer Service Booking Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.