Customer Service Advisor

TipTopJob; Basildon; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as a Customer Services Advisor with a leading Property Maintenance Contractor in Basildon. This role offers an exciting opportunity to engage with tenants, manage communications, and ensure top-notch service delivery. You will be responsible for accurately diagnosing issues and providing excellent customer support while utilizing your strong administrative and organizational skills. This position is ideal for individuals with a background in repairs and maintenance or a trade-based field, looking to make a positive impact in a supportive environment. If you're passionate about customer service and thrive in a fast-paced setting, we want to hear from you!

Qualifications

• Experience in repairs and maintenance or trade background is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Responding to inbound communications from tenants via calls and emails.
• Diagnosing issues using a system diagnosis tool and personal expertise.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Administration Skills

Tools

Microsoft Office

Job description

Looking to recruit a Customer Services Advisor to join a leading Property Maintenance Contractor based in Basildon.

Responsibilities:

1. Take ownership for responding to inbound communications from tenants (calls and emails).
2. Follow the contact centre script and/or system diagnosis tool to ensure the right information is captured and validated.
3. Accurately diagnose the issue by utilising the system diagnosis tool, supplemented by your own knowledge and experience.
4. Manage ingoing and outgoing mail/inbox.

Requirements:

1. Previous experience within the repairs and maintenance sector or a trade-based background.
2. Good working knowledge of Microsoft Office.
3. Strong administration, organisational, and communication skills, both written and verbal.
4. Excellent customer service skills.

If you feel this is the role for you, please attach your CV below.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.