Customer Service Adviser

Allscreens Nationwide Ltd; Doncaster; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Pension

Life assurance

Employee assistance programme

Wellbeing support

Cycle to work scheme

Job summary

Unipart is seeking an experienced Customer Service Advisor in Doncaster to be the first point of contact for a portfolio of customer accounts. You will resolve queries, process orders and ensure exceptional service across pricing, delivery information, and end-to-end processing.

You will liaise with multiple teams to troubleshoot issues, maintain accurate records, and drive improvements to maximise customer engagement and satisfaction.

Qualifications

• Experience in customer service or support in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Knowledge of rail or logistics sector and e-commerce/B2B platforms is advantageous.
• Ability to meet tight deadlines and stay organised.
• Strong commercial awareness and understanding of terms and conditions.
• GCSEs in English and Maths with good analytical skills.
• Proficient IT skills including Google Workspace and SAP.

Responsibilities

• Be first point of contact for a portfolio of customer accounts, resolving queries and processing orders.
• Help to deliver exceptional service and maintain accurate records.
• Handle pricing, delivery information and end-to-end order processing.
• Drive customer satisfaction and manage key inquiries, expanding engagement across departments.
• Collaborate with internal teams to troubleshoot issues and handle complaints professionally.
• Ensure problem resolution within SLAs and support business improvement initiatives.

Skills

Customer service experience

Strong communication

Organisation & time management

Analytical skills

Commercial awareness

IT skills (Google Workspace)

IT skills (SAP)

Education

English & Maths GCSEs

Tools

SAP

Google Workspace

Job description

Salary and Benefits- £27,715, plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme.

About the Role

We’re looking for an experienced Customer Service Advisor to join our team in Doncaster. In this key role, you’ll be the first

point of contact for a portfolio of our Customer Accounts —helping to resolve queries, process orders, and ensure we’re delivering

exceptional service.

Through effective relationship management, you will support the customer by handling pricing, delivery information, and order

processing from end to end. You will be responsible for driving customer satisfaction, managing key customer inquiries, and

collaborating with departments across the business to troubleshoot issues and handle complaints professionally.

You’ll work closely with internal teams to ensure swift problem resolution within agreed SLAs. You will also be responsible for

maintaining accurate records, recognising patterns in service failures, and supporting business improvement activity to design and

implement processes that maximise operational performance and improve customer engagement.

If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience—this

role is for you.

About You

• We are looking for someone with previous experience in a customer service or support role, ideally gained within a fast-paced,
• You will be a strong communicator with excellent interpersonal skills, enabling you to build collaborative relationships and deliver high-quality, customer-focused solutions.
• An understanding of the rail or logistics sector, alongside experience working with e-commerce or B2B customer platforms, would be a distinct advantage.
• You have a proven ability to meet tight deadlines, and have great organisation and time-management skills.
• A strong contract and commercial awareness, including knowledge of commercial terms and conditions, will also be highly
• You will possess English and Maths GCSEs (or equivalent), backed by good analytical skills to effectively understand and
• Confident IT skills are essential, particularly a strong working knowledge of Google Workspace and SAP.

About Unipart

We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers’ supply

chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving

operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind

efficient, resilient, and sustainable supply chains.

Equality, Diversity, and Inclusion

We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be

accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core

behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or

circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act

2010 and subsequent legislation. Whether it’s your age, disability, neurodiversity, gender identity, family status, or any other

characteristic that makes you ‘you’ - it is your talent and potential that we value most. Adjustments for you: We want you to

perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the

application or interview process, please let us know. We are here to support you.