Customer Service Adminstrator- GP2

Yusen Logistics; Northampton; On-site; GBP 24,970 - 30,519; Full time

Benefits offered by this job

25 days' holiday (excluding bank Holl)

Unpaid Leave

Free Eye Test *

Employee Referral Scheme

Cycle to Work scheme

Critical Illness Cover

Free online Fitness Platform

On Site Mental Health First Aiders

Employee benefits (eye test, gym perks

Free access to online GP and support

Career development opportunities

Job summary

Yusen Logistics in Northampton is seeking a meticulous Customer Service Administrator (maternity cover) to join our team. Based at GP2 site Cheaney Dr, NN4 5FB, the role is Mon-Fri 9am–5pm with a salary of £27,745.23.

You will provide admin support, manage inbox and delivery documents, handle customer queries and build strong relationships to ensure on-time deliveries. The ideal candidate demonstrates excellent communication, MS Office skills, and the ability to work under pressure.

Qualifications

• Excellent customer service skills and communication.
• Proficient in MS Office (Excel).
• Able to work in a fast-paced environment and meet deadlines.
• Team player with a strong work ethic.

Responsibilities

• Provide administrative support to meet customer contract requirements.
• Plan deliveries based on product availability and customer requests (inbound/outbound).
• Inbox and email management.
• Prepare and process relevant delivery documents.
• Handle customer queries about deliveries and collections and share reports.

Skills

Excellent Customer Service Skills

MS Office (Excel)

Teamplayer

Work under pressure

Excellent communication

Proactive / initiative

Self-motivated

Fast-paced environment experience

Tools

MS Office (Excel)

Job description

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a Customer Service Administrator (maternity cover) to join our team. The ideal candidate will be meticulous and must be an excellent communicator; someone who is articulate. You will be predominantly based within our GP2 site Cheaney Dr, Northampton NN4 5FB, UK. The office hours will be Monday- Friday 9am- 5pm. The salary for this role is £27745.23

What you will do:

• Provide effective, efficient, timely and professional administrative support to meet customer contract requirement. Planning deliveries based on product availability and customer requests both inbound and outbound.
• Inbox and email management
• Prepare and processing relevant delivery documents.
• Deal with customer queries about deliveries and collections and ensure that all all-relevant reports are sent to the customer at the agreed times
• Develop and maintain excellent customer relationships, acting as the key customer contact for delivery
• Ensure all reports are updated and shared in accordance with departmental procedures
• Raising any perceived or actual problems with line manager at the earliest opportunity to effect timely resolution
• Maintain and improve current working relationships with all stakeholders, ensuring a professional standard of communication in a timely manner, building trust confidence

Key Skills/experience:

• Excellent Customer Service Skills
• A proficient user of the wider MS Office programmes- Excel
• A good team player with a strong work ethic
• Ability to work under pressure and meet the deadlines
• Excellent communication skills, both written and verbal
• Ability to work on own initiative as well as part of a team
• Self-motivated with a can-do attitude
• Experience of working in a fast-paced environment

Company Benefits

• 25 days' holiday (excluding bank holidays)
• Opportunity for Unpaid Leave
• Free Eye Test *
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental Health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process, but we encourage candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.