Onboard Customer Service Assistant-Preston (Various Contracts)

West Coast Partnership Development; Preston; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a leading transportation company as an Onboard Customer Service Assistant, where you'll deliver exceptional service while ensuring a comfortable experience for passengers. You'll be part of a vibrant team focused on creating memorable journeys, with opportunities for both full-time and part-time roles. Enjoy great benefits, including free travel and a final salary pension, while embracing our values of passion, integrity, and inclusivity.

Benefits

Final salary pension

Free travel for you and family

Privilege travel card

30 days holiday, increasing with service

10 free journeys on other train operators

Qualifications

• Passion for excellent customer service.
• Ability to work in a fast-paced environment.
• Proactivity and a positive approach.

Responsibilities

• Provide excellent customer service on board.
• Sell refreshments and offer at-seat service.
• Handle issues and maintain a pleasant atmosphere.

Skills

Strong communication skills

Problem-solving

Teamwork

Attention to detail

Positive attitude

Job description

Our Onboard team at Preston is looking for enthusiastic individuals to join us as Customer Service Assistants.

At Avanti West Coast, our mission is to be the transport of choice, connecting customers and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference?

We are COMMITTED to delivering a service that sets new standards in customer experience and operational excellence. With over 500,000 weekly travelers, our Onboard Customer Service Assistants ensure passengers stay refreshed and comfortable. Whether selling refreshments from the onboard shop or providing exceptional at-seat service with our range of food and drinks in First Class, you help make journeys at 125mph pleasant.

We want you to bring your AUTHENTIC self to make our customers' experience memorable. We want to be YOU!

As an Onboard Customer Service Assistant, you will:

• Always provide excellent customer service.
• Pay good attention to detail, solve problems, and think on your feet.
• Have a positive and proactive approach.
• Possess strong communication skills.
• Be able to work in a team.

For more information, see the role profile here.

If you love learning new things and meeting new people, this is YOUR opportunity!

If successful, you'll be placed in a Talent Bank and offered roles as they arise, which may be full-time or part-time.

Benefits include:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators' fares)
• 30 days holiday, increasing to 37 with service
• 10 free journeys on other First Group Train Operators

Apply now to join our team and make a difference. All training will be provided!

We reserve the right to withdraw this advert at any time due to high application volumes.

At Avanti West Coast, we value diversity and are committed to an inclusive environment. We encourage applicants from all backgrounds, including race, religion, age, gender, disability, and sexual orientation.

Everyone who joins us becomes part of our close-knit team. We are dedicated to creating a place where everyone can be themselves, and differences are valued and utilized.

Our Values:

• Passionate: Driven by our mission, dedicated to achieving it together.
• Committed: Focused on safety, reliability, and delivering the best for our stakeholders.
• Integrity: Responsible and accountable for our actions, doing the right thing even when difficult.
• Ambitious: Striving to be the best and exploring new ways of working.
• Authentic: Genuine, caring, and open in our communication and actions.