Customer Relations Advisor

Travis Perkins plc; Northampton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a leading building materials distributor as a Customer Relations Advisor. This full-time role offers hybrid working flexibility after training, focusing on customer satisfaction through effective communication and support. Enjoy a supportive team environment with great benefits including discounts and performance bonuses.

Benefits

Performance Bonus

Colleague Discounts

Contributory Pension

Discounts at Toolstation

Qualifications

• Background in customer service required.
• Excellent communication skills needed.

Responsibilities

• Liaise with customers via phone, email, and social media.
• Respond to social media comments and support online orders.
• Address customer queries and complaints promptly.

Skills

Customer Service

Communication

Teamwork

Job description

Join to apply for the Customer Relations Advisor role at Travis Perkins plc.

Are you a hardworking individual who always puts customers first?

Do you have the desire and passion to think quickly on your feet to solve customer queries?

If so, Travis Perkins is currently seeking a Customer Relations Advisor to join our Customer Relations team.

We support hybrid working; after training, you will have the flexibility to work remotely. The role is full-time, requiring 42.5 hours per week, Monday to Friday. Our Head Office is based in Duton, Northampton.

What you’ll do:

• Liaise with customers and branches via phone, email, and social media, providing outstanding service.
• Respond to comments on social media and support customers with online orders.
• Address queries and complaints promptly, with guidance from a supportive Customer Relations Team leader.

Is this you?

• You have a customer service background and prioritize customer satisfaction.
• You possess excellent communication skills, can work under pressure, and meet tight deadlines.
• You are open, honest, and enjoy working as part of a high-performing team.

What’s in it for you?

Joining Travis Perkins offers great benefits, including discounts across our businesses, a performance bonus, savings schemes, a contributory pension, and colleague discounts, including 20% off at Toolstation.

This role provides opportunities for development, a supportive team environment, and benefits that grow with your tenure.

About us:

As the UK’s largest distributor of building materials, Travis Perkins has been helping to build Britain for over 200 years. With over 5 businesses, 20,000 colleagues, and more than 1,200 locations nationwide, we pride ourselves on our people and our workplace culture. We work hard, deliver results, and have fun along the way!

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Wholesale Building Materials