Customer Service Administrator – Full Time – Ilkeston

Catering; Ilkeston; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Healthcare plan

Life Assurance 3x salary

Pension

Staff discount

Discounts via retailers

Career development

Job summary

Eurocell Recycling in Ilkeston is seeking a Customer Service Administrator to join the Infeed team. You will handle supplier inquiries, build relationships, and support both delivery and purchasing processes at our Ilkeston site.

The role requires strong communication, organisational skills, and experience in customer service or purchasing. Benefits include healthcare, life assurance, and a company pension, with opportunities for development.

Qualifications

• Previous experience in Customer Service, Administration or Purchasing
• Good attention to detail and strong organisational skills
• Computer literate including Outlook, Excel, Word, PowerPoint
• Working as part of a fast paced and dynamic team cross functionally
• Ability to multitask and prioritise workload

Responsibilities

• Develop and maintain excellent working relationships with new and future suppliers
• Respond to supplier enquiries via phone and email
• Liaise with Transport and Administration regarding deliveries and collections
• Review market trends and conduct analysis for new supplier proposals
• Provide data on supplier trends and volumes to the Recycling Commercial Manager

Skills

Customer Service

Administration

Purchasing

Organisation

MS Office

Tools

Outlook

Excel

Word

PowerPoint

Job description

ROLE: Customer Service Administrator
HOURS: 08:30 – 17:00 Monday – Friday
SALARY: £28,039.04 plus excellent benefits
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Eurocell Recycling, Ilkeston

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are delighted to be recruiting for an additional Administrator to join our Infeed team supporting heavily on customer enquires, building supplier relationships, supporting our current supplier base along with reaching out for new suppliers with a view to expanding our network based at our Recycling site, Ilkeston.

This role would suit an experienced Customer Service advisor or administrator with strong communication skills.

WHAT OUR CUSTOMER SERVICR ADMINISTRATORS DO:

• Develop and maintain excellent working relationships with new and future suppliers
• Respond to supplier enquiries, queries both on the phone and via email
• Liaise with our Transport and Administration department regarding delivery and collections, purchase orders
• Continue to review the market for trends and conduct analysis to make new business proposals with potential new suppliers
• Providing data on supplier trends and volumes to the Recycling Commercial Manager

WHAT WE NEED FROM OUR CUSTOMER SERVICE ADMINISTRATORS:

• Previous experience in Customer Service, Administration or Purchasing
• Good attention to detail and strong organisational skills
• Computer literate including Microsoft packages – Outlook, Excel, Word, PowerPoint
• Working as part of a fast paced and dynamic team cross functionally
• Being able to multitask and prioritise your workload

WHAT WE OFFER OUR CUSTOMER SERVICE ADMINISTATORS:

• You will be rewarded with a very competitive basic salary
• 25 days holiday, plus statutory holidays – normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary
• Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career

Salary: £28039/annum

Job Type: Permanent

Location: Ilkeston