Customer Service Administrator — First-Contact & Admin Pro

Adecco; England; On-site; GBP 24,000 - 29,000; Full time

Job summary

Adecco in West Hull is seeking a Customer Service Administrator to join our busy team on a permanent, full-time basis. The role is the first point of contact for customers, handling enquiries, processing orders, and supporting a range of administrative tasks.

You will work flexibly across standard hours (8:30am-5:00pm or 10:00am-6:00pm) with a 1 in 3 Saturday rota (9:00am-5:00pm) and a day off in lieu when you work Saturday.

Qualifications

• Previous customer service and/or administrative experience.
• Excellent communication skills, written and verbal.
• Confident handling customer queries and complaints.
• Strong organisational skills and attention to detail.
• Proficiency with Microsoft Office and internal systems.
• Able to prioritise in a fast-paced environment.
• Positive, professional, customer-focused attitude.
• Flexible with working hours including Saturdays.

Responsibilities

• Act as the first point of contact for customer queries via phone, email, and online channels
• Handle billing and account enquiries professionally and efficiently
• Process and respond to order enquiries and updates
• Manage and monitor the company's social media channels, responding to customer messages and enquiries
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
• Maintain accurate customer records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

Skills

Customer service

Administrative

Microsoft Office

Communication

Organisational

Tools

Internal systems

Job description

Adecco in West Hull is seeking a Customer Service Administrator to join our busy team on a permanent, full-time basis. The role is the first point of contact for customers, handling enquiries, processing orders, and supporting a range of administrative tasks.

You will work flexibly across standard hours (8:30am-5:00pm or 10:00am-6:00pm) with a 1 in 3 Saturday rota (9:00am-5:00pm) and a day off in lieu when you work Saturday.