Enable job alerts via email!

Customer Service Administrator/Coordinator

White Knight Recruitment

Basingstoke

Hybrid

GBP 30,000 - 35,000

Full time

8 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading recruitment agency is offering a full-time position for a Customer Service Coordinator in the housing sector near Basingstoke. This role requires strong customer service, organizational skills, and the ability to solve problems effectively, rewarding candidates with a salary of £30,000 plus a bonus.

Benefits

Income Protection
Life Assurance 3 x annual salary
Bupa Single membership
25 days holiday plus bank holidays
Free Parking on site

Qualifications

  • Ability to build rapport with customers, colleagues, and sub-contractors.
  • Excellent IT, written and verbal communication skills.
  • Previous experience in the building or property industry preferred.

Responsibilities

  • Responsible for day-to-day scheduling of Customer Service Operatives’ workload.
  • Log all customer contact ensuring data accuracy.
  • Deliver high standard of customer service across multiple formats.

Skills

Customer service skills
Organisation
Problem solving
Communication skills
IT skills
Attention to detail

Education

Driving licence

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Customer Service Administrator/Coordinator, Basingstoke

col-narrow-left

Client:

White Knight Recruitment

Location:
Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5045ac660041

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Customer Service Coordinator – Housing
Tadley
£30,000 + bonus

1to1 Group have a fantastic position to join a well-established property company near Basingstoke as a Customer Service Coordinator in the new build property sector.

The role of Customer Service Coordinator requires great customer service skills, good organisation and the ability to problem solve. Experience of working in the housing, development, maintenance or similar industry delivering a customer led service would be preferred.

The role is full time, 09.00 – 17.30 Monday to Friday, and there is the potential for hybrid working. The office location is remote so driving is necessary.

Day to day responsibilities:

·Responsible for the day-to-day scheduling of the Customer Service Operatives’ work-load, and coordination of the administrative tasks
·Making courtesy calls in line with the customer journey
·Stock control for Customer Service Operatives van
·Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed
·Log all contact with customers ensuring the data is accurate and up to date
·Liaise between customers and contractors to ensure that information is shared appropriately and accurately
·Deliver all services within the guidance of data protection legislation
·Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email
·Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works
·Manage relationships with customers, contractors and colleagues, ensuring customers are always kept informed
·Allocate jobs to the appropriate contractor via internal system, to ensure that it can be re-solved effectively to meet repair priority targets
·Ensure all costs are managed through the correct process and registered in line with procedures

Required experience, attributes and qualifications:

·Ability to build rapport with customers, colleagues and sub-contractors
·Excellent IT, written and verbal communication skills
·Ability to work to deadlines under pressure
·Proficient in Microsoft Office
·Strong attention to detail needed
·Previous experience in the building or property industry preferred
·Must have driving licence

Benefits:

·Income Protection
·Life Assurance 3 x annual salary
·Bupa Single membership
·25 days holiday plus bank holidays
·Free Parking on site


1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we’re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1to1group.co.uk for any other potential vacancies.

1to1com

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Mobile Vehicle Technician - Swindon Area

HiQ Tyres & Autocare

Swindon

Remote

GBP 25,000 - 35,000

Yesterday
Be an early applicant

Administrator / Financial Services Administration Coordinator

AWD online

Yateley

On-site

GBP 28,000 - 38,000

Yesterday
Be an early applicant

Administrator/coordinator in Facilities and Pro

ZipRecruiter

Oxford

On-site

GBP 25,000 - 35,000

Yesterday
Be an early applicant

Project Coordinator / Administrator

Corporate Benefit Services

London

On-site

GBP 27,000 - 31,000

3 days ago
Be an early applicant

Fleet Administrator & Coordinator, Parts & Supply

Voyago

London

On-site

GBP 30,000 - 40,000

3 days ago
Be an early applicant

Office Administrator & Coordinator

JR United Kingdom

Slough

On-site

GBP 25,000 - 35,000

7 days ago
Be an early applicant

Ship Clerk (Military Veterans Encouraged to Apply), NASC

Amazon

Remote

GBP 25,000 - 35,000

Today
Be an early applicant

Vehicle Technician / MOT Tester

Perfect Placement

Basingstoke

On-site

GBP 30,000 - 37,000

7 days ago
Be an early applicant

Jr. Compliance Analyst to support compliance testing for mutual funds for a large insurance cli[...]

TN United Kingdom

London

Remote

GBP 30,000 - 45,000

16 days ago