Customer Service Administrator

Culina; Telford; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Zusammenfassung

Culina is seeking a Customer Service Administrator for its Chilled & Fresh division in the UK. The role covers frontline coordination, handling customer requests and liaising with operations to support the CS manager.

Salary is £27,904 per annum with a 4 on 4 off shift from 6am to 6pm. The role involves a busy environment and requires strong communication and organisational skills.

Qualifikationen

• Strong communication skills with the ability to build rapport.
• Excellent organisational skills in a busy environment.
• Able to work to tight deadlines and manage your own time effectively.
• Flexible and adaptable approach to meet business needs, including peak periods.
• Demonstrates good time management and prioritisation.

Aufgaben

• Answering calls for internal and external personnel.
• Problem solving for client, customer and internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating information for client KPI packs and internal reporting.
• Maintaining high levels of customer/client focus.
• Providing reports for clients in a timely manner.
• Checking PODs cleared on the system and resolving unallocated PODs.
• Chasing outstanding PODs from hauliers and depots.
• Carrying out other administrative tasks as directed by the Customer Service Manager.

Kenntnisse

Communication skills

Organisational skills

Time management

Adaptability

Deadline awareness

Tools

MS Office

Jobbeschreibung

Company Description

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity in our Chilled & Fresh division

From supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste.

Job Description

Life in this role

As part of our Chilled & Fresh division, we have an exciting opportunity to join the team as a Customer Service Administrator

Salary:

£27,904 per annum.

Shift:

4 on 4 off, 6am-6pm.

As a Customer Service Administrator you will co-ordinate front line response deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.

Key Duties of a Customer Service Administrator include:

• Answering calls for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
• Chase outstanding POD’s from hauliers, depots, etc.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

What you’ll need ...

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Additional Information

What is in it for you?

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through your Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.