Customer Service Administrator

Babcock Mission Critical Services España SA.; Telford; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company is seeking a Customer Service Administrator based in Telford. The role involves providing essential support to planning and production teams, managing the customer service processes efficiently. Ideal candidates will have administrative experience, excellent organisational skills, and be educated to at least Level 2 in the National Qualification Framework, among other requirements. The position offers a competitive salary and various benefits including a pension scheme and employee development opportunities.

Benefits

Matched contribution pension scheme

Access to Digital GP and health consultations

Employee share scheme

Holiday Trading

'Be Kind Day' for volunteering

Qualifications

• Previous administration experience required.
• Full UK Driving Licence is necessary.
• Ability to multitask and prioritise tasks.

Responsibilities

• Deliver customer service processes for vehicle repairs.
• Liaise with planning and workshops regarding assets.
• Ensure compliance with safety standards.

Skills

Organisational skills

Multitasking

Education

Educated to Level 2 in NQF

Tools

Microsoft Office

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Customer Service Administrator

Location:

Telford, GB, TF2 8JT

Onsite or Hybrid: OnSite

Job Title: Customer Service Administrator
Location: Telford, Shropshire
Compensation: £27,149 + Benefits
Role Type: Full time / Permanent
Role ID: SF64116

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Administrator at our Donnington site.

The role
As a Customer Service Administrator, you’ll have a role that’s out of the ordinary. This is an exciting opportunity to become part of a dynamic customer services team, providing essential support to the planning and production departments.

Day-to-day, you’ll deliver the customer services (CS) processes that enable vehicles/assets to be efficiently delivered into the repair process and delivered back to customers after the repair process. You’ll also:

• Liaise with planning function where assets are not going to be ready by expected completion date
• Liaise with workshops to confirm assets ready to go into repair
• Recording safety near misses, asset management, quality, document management system
• Ensuring work areas remain safety compliant
• Ensuring staff have and comply with PPE requirements

This role is full time OR part time, 37 hours per week and is based on site at Donnington

Essential experience of the Customer Service Administrator:

• Knowledge of how to use Microsoft Office e.g. Excel, Word, Outlook
• Previous administration experience
• Excellent organisational skills
• Ability to multitask and prioritise tasks

Qualifications for the Customer Service Administrator:

• Full UK Driving Licence
• Educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma)

Security Clearance
The successful candidate must be able to achieve and maintain Security Clearance (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing

Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.