Client Services Administrator

SYNETIQ; Winsford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A rewarding opportunity for a Client Services Administrator in Winsford, responsible for managing administrative tasks and delivering exceptional customer service. Join a leading company in the industry, contributing positively to team success while enjoying ongoing training, competitive salary, and various employee benefits.

Benefits

Ongoing training and professional development

Free onsite parking

Uniform and PPE provided

Employee discounts through Benefithub

Paid volunteer day

28 days holiday including Bank Holidays

Pension plan with 3.5% employer contribution

Qualifications

• Experience in administration, particularly in customer service roles.
• Knowledge of the motor industry is advantageous but not essential.

Responsibilities

• Managing administrative tasks and addressing client inquiries.
• Updating user accounts and managing access to the partner portal.
• Handling customer queries professionally via telephone and email.

Skills

Knowledge of Microsoft packages

Professional Telephone Manner

Clear Communication

Ability to Prioritize Workloads

Job description

Our Client Team in Winsford is offering a rewarding opportunity for a Client Services Administrator to join their team.

In this position, you will be responsible for managing administrative tasks, addressing inquiries, and delivering exceptional service to customers and clients. If you have a strong background in administration and customer service, this role may be the perfect fit for you. Join us at Winsford to contribute significantly to the team's success and uphold outstanding client service standards.

Key Areas Of Responsibility, Activities & Tasks Involved

• Handling telephone queries received from customers and clients in a polite and professional manner
• Actioning and responding to all customer and client emails promptly and professionally
• Updating user accounts and managing access to our partner portal
• Adding both manual and automated uplift instructions to the system
• Managing client queries received via the partner portal
• Processing both manual and automated clearance of salvage at the request of our clients
• Generating certificates of destruction for salvage which have been scrapped or dismantled
• Dealing with incoming post, including vehicle documentation and keys
• Handling and responding to the issuing body of fines and penalty charge notices
• Assisting our customers with the retention of cherished plates
• Liaising with our site team to coordinate the return of personal belongings
• Assisting our Auction team with issues preventing vehicles being listed for sale
• General office duties including scanning, database updates and filing
• Arranging the collection of customer vehicles and salvage upon request
  
  

Here's What You Bring

• Knowledge of Microsoft packages
• Professional Telephone Manner
• Able to communicate clearly and effectively
• Knowledge of motor vehicle or previous experience in the motor industry would be advantageous but not essential
• Able to work off own initiative or part of a team
• Br able to manage and prioritise workloads
  
  

What We Offer

• Day shift, Monday to Friday 08.30am - 5pm
• Ongoing training and professional development
• Free onsite parking
• Uniform and PPE provided
• Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits)
• Telus Health
• Discounted parts and non-auction vehicles
• Employee discount on Vodaphone
• Paid day to volunteer for a charity of your choice
• Competitive basic salary
• 28 days holiday (including Bank Holidays)
• Pension plan with 3.5% employer contribution
  
  

This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

Who are we;

SYNETIQ Ltd trading as IAA UK is owned by industry-leading auctioneer, RB Global. IAA annually processes tens of thousands of vehicles nationwide, serving an international buyer base in more than 170 countries including registered customers, insurers, dealerships, fleet lease and rental car companies as well as charitable organisations. Daily online auctions showcase salvage and non-salvage inventory, offering buyers a wide range of vehicles to choose from.

IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.