Customer Service Administrator

Confidential; Shrewsbury; On-site; GBP 28,000 - 31,000; Full time

Job summary

Durrant Talent Solutions is partnering with a leading national residential managing agent to appoint a Property Manager for the Shrewsbury portfolio. The role focuses on ownership of the portfolio, service delivery and sustained high standards of customer service.

You will manage compliance, oversee maintenance and service delivery, and liaise with leaseholders, residents, clients and contractors to ensure outstanding outcomes.

Qualifications

• Experience managing a residential block management portfolio.
• Understanding of residential leasehold legislation and property management best practice.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage a varied workload.
• Proactive and customer-focused approach.
• Ability to prioritise tasks and work independently.
• Competent IT skills, including Microsoft Office.
• Full UK driving licence (where required).

Responsibilities

• Manage a portfolio of residential leasehold developments.
• Build and maintain strong relationships with leaseholders, RMCs, RTMs and freeholder clients.
• Prepare and manage annual service charge budgets in conjunction with internal teams.
• Monitor expenditure and ensure developments are managed within approved budgets.
• Arrange, attend and chair site inspections and client meetings as required.
• Instruct, monitor and review contractors to ensure works are completed to the required standard.
• Oversee planned and reactive maintenance across the portfolio.
• Ensure compliance with all relevant health and safety legislation, including fire, asbestos, water hygiene and lift regulations.
• Work closely with internal departments including finance, compliance and customer services.
• Respond promptly and professionally to customer enquiries and resolve issues effectively.
• Ensure accurate property records are maintained and all administration is completed within agreed timescales.

Skills

Residential Portfolio

Leasehold knowledge

Communication

Organisation

Proactive attitude

Independent working

IT skills

Driving licence

Education

TPI Level 3

Tools

Qube

TRAMPS

Propman

Job description

Role Details

Role: Property Manager

Location: Shrewsbury

Salary: £28,000-£31,000

Role Overview

Durrant Talent Solutions is proud to be partnering with a leading national residential managing agent in the search for a Property Manager to join their Shrewsbury team.

This is an excellent opportunity for an experienced Property Manager to take ownership of a residential portfolio, delivering exceptional property management services while building strong relationships with leaseholders, residents, clients and contractors.

The successful candidate will be responsible for ensuring developments are managed to the highest professional standards, maintaining compliance, overseeing maintenance and service delivery, and providing an outstanding customer experience across their portfolio.

Role Responsibilities

• - Manage a portfolio of residential leasehold developments.
• - Build and maintain strong relationships with leaseholders, Resident Management Companies (RMCs), Right to Manage Companies (RTMs) and freeholder clients.
• - Prepare and manage annual service charge budgets in conjunction with internal teams.
• - Monitor expenditure and ensure developments are managed within approved budgets.
• - Arrange, attend and chair site inspections and client meetings as required.
• - Instruct, monitor and review contractors to ensure works are completed to the required standard.
• - Oversee planned and reactive maintenance across the portfolio.
• - Ensure compliance with all relevant health and safety legislation, including fire, asbestos, water hygiene and lift regulations.
• - Work closely with internal departments including finance, compliance and customer services.
• - Respond promptly and professionally to customer enquiries and resolve issues effectively.
• - Ensure accurate property records are maintained and all administration is completed within agreed timescales.

Essential Experience

The successful candidate will have:

• - Previous experience managing a residential block management portfolio.
• - A good understanding of residential leasehold legislation and property management best practice.
• - Excellent communication and relationship-building skills.
• - Strong organisational skills with the ability to manage a varied workload.
• - A proactive and customer-focused approach.
• - The ability to prioritise tasks and work independently.
• - Competent IT skills, including Microsoft Office.
• - A full UK driving licence (where required).

Desirable Experience

• - TPI qualified or working towards level 3
• - Experience using property management software such as Qube, TRAMPS, Propman or similar.

Equal Opportunities Statement

Durrant Talent Solutions is committed to promoting equality, diversity and inclusion throughout the recruitment process. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected under the Equality Act 2010. Selection decisions are based solely on skills, experience, qualifications and suitability for the role.

Due to the high volume of applications received, we may only be able to contact candidates who are shortlisted. If you do not hear from us within 7 days of submitting your application, please assume your application has been unsuccessful on this occasion.