Customer Service Administrator

Kuehne+Nagel; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in Sheffield seeks a Customer Service Administrator to handle inquiries, ensure compliance and maintain records for both human and veterinary products. This role offers a dynamic environment with opportunities for personal development, competitive pay, and numerous benefits. Ideal candidates will have experience in the pharma supply chain and strong communication skills.

Benefits

26 days holidays plus bank holidays

Volunteering days

Life assurance options

Training programs

Flexible working options

Enhanced maternity/paternity leave

Childcare vouchers

Cycle to work scheme

Discounts at high street stores

Refer a friend scheme

Qualifications

• Experience in pharma & healthcare supply chain.
• Self-starter with minimum supervision.
• Excellent communication and organizational skills.

Responsibilities

• Coordinate purchase ledger and maintain compliance on invoices.
• Act as first point of contact for customer service queries.
• Update customer service KPIs and logs.

Skills

Communication

Organization

Attention to detail

Teamwork

Flexibility

Tools

MS Excel

Stock management systems

Job description

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Customer Service Administrator, Sheffield

Location: Sheffield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d12cc3007aac

Job Views: 18

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description:

Experienced customer service administrator handling inquiries and maintaining records.

Your Role

This role ensures that all relevant KPIs and trackers are kept up to date, and takes responsibility for the coordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner. Also responds to distribution-related customer claims within agreed timescales, acts as the main reception for incoming calls, and efficiently carries out general office duties.

Your Responsibilities

• Coordinate all aspects of the purchase ledger for the site, from purchase requisition to purchase order and invoice receipt.
• Ensure all invoices are checked for compliance with expected costs before seeking approval from the appropriate manager and forwarding to external sources for payment. Investigate and clear parked and blocked invoices promptly.
• Maintain local files to track capital and revenue spend.
• Monitor site consumables and manage their procurement to ensure adequate supplies; source data and collate for KPIs.
• Work with procurement to meet Chapeltown requirements.
• Arrange travel, accommodation, and hospitality needs, such as buffet lunches for meetings.
• Provide site induction to contractors and visitors, covering health and safety and local site rules.
• Ensure MHE are serviced/repaired according to HSE standards, logging defects and repairs.
• Keep customer service KPIs and trackers updated to support the distribution function.
• Update the Global Facilities Carbon Calculator in line with the site’s carbon footprint.
• Respond to customer claims within agreed timescales.
• Act as the first point of contact for customer service queries via email or phone, providing proactive interface support.
• Coordinate pharmaceutical and veterinary product returns, maintaining accurate records.

Your Skills and Experiences

• Experience in pharma & healthcare supply chain.
• Experience in contract logistics warehouse administration, dealing with internal and external customers.
• Excellent communication and organizational skills.
• Good knowledge of financial systems and month/year-end processes.
• Self-starter with minimal supervision.
• Flexible, accurate, and able to work under pressure in a busy environment.
• Team player with proactive attitude and value-driven approach.
• Proficient in MS Excel and familiar with stock management systems.
• Knowledge of Good Distribution Practice.
• Attention to detail and strong record-keeping skills.

Good Reasons to Join

We offer competitive pay, superb training, and a great working environment. Opportunities for progression and development include:

• 26 days holidays plus bank holidays
• 2 volunteering days per year
• Life assurance options with the KN Route2 pension scheme
• Personal development and training programs
• Flexible working options—discussed at interview
• Enhanced maternity/paternity leave
• Childcare vouchers
• Cycle to work scheme
• Discounts at high street stores and supermarkets
• Refer a friend scheme

As a Gold Covenant holder, we are a forces-friendly employer recognizing the skills service leavers bring.