Customer Service Administrator

Foresters Financial; Greater London; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme (5% match)

Life cover

Hybrid after training

Charitable workday

Wellbeing programme

Job summary

Foresters Financial UK is seeking a Customer Service Administrator on a 5-month fixed-term contract in Bromley to support our members and Financial Advisers from initial contact through to contract end.

You will handle a high volume of inbound calls and emails, liaise with customers and third parties, and work with your team to deliver a seamless customer experience. The position offers hybrid working after training and a salary of £23,842 per year.

Qualifications

• Excellent verbal and written communication skills.
• Confident telephone manner and customer-focused approach.
• Strong organisational skills with ability to prioritise.
• Interest in investigating and resolving issues; team player.

Responsibilities

• Handle a high volume of inbound calls and enquiries with professionalism.
• Respond to customer correspondence via email and letter.
• Liaise with customers, Financial Advisers, and third parties to process instructions.
• Work with the team to meet service standards and deliver a seamless experience.

Skills

Clear communicator

Telephone manner

Written communication

Attention to detail

Team player

Education

High school or equivalent

Tools

Computer literacy

Job description

Customer Service Administrator

£19,000 to £23,000 per annum

Bromley, Kent

Fixed Term Contract - 5 Months

Full-Time

Join a team that puts people first.

At Foresters Financial UK, we're proud to deliver exceptional service to our members. As a Customer Service Administrator on a 5 month fixed term contract you will be joining our vibrant, supportive, customer service team. You'll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.

What you'll be doing:

• Handling a high volume of inbound calls and enquiries with professionalism and care


• Responding to customer correspondence via email and letter


• Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries


• Working closely with your team to meet service standards and deliver a seamless customer experience.

What we're looking for:

• A confident communicator with a strong telephone manner


• Excellent written and verbal communication skills


• Good computer literacy and attention to detail


• A team player with strong organisational skills and the ability to prioritise effectively


• Someone who enjoys investigating and resolving issues


• If you have financial services experience this is of benefit but it is not essential.

What we offer:

• £23,842 annual salary


• Annual holiday allowance of 25 days holiday plus bank holidays


• Contributory pension scheme. Company matches up to 5%


• Life cover


• Hybrid working after training (1 days/week from home)


• Supportive team culture and opportunities to grow


• 1 days paid charitable workday


• Wellbeing support Programme

Working hours:

35 hours per week, Monday to Friday. Start times rotate weekly between 8:30-16:15 or 9:15-17:00.

About us

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve our financial goals and make a lasting difference in their lives and communities.

What we do

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley