Customer Service & Admin Specialist (5-Month Contract)

Foresters Financial; England; On-site; GBP 22,000 - 26,000; Full time

Job summary

Foresters Financial UK is seeking a Customer Service Administrator on a 5 month fixed term contract to support customers and Financial Advisers from initial contact through to contract end.

You will handle high volumes of inbound calls, respond to emails and letters, and work with colleagues to deliver a seamless, high-quality service in a fast-paced environment. Excellent communication and problem-solving are essential.

Qualifications

• Confident communicator with a strong telephone manner.
• Excellent written and verbal communication skills.
• Good computer literacy and attention to detail.
• A team player with strong organisational skills and the ability to prioritise effectively.
• Someone who enjoys investigating and resolving issues.
• Financial services experience this is of benefit but it is not essential.

Responsibilities

• Handle a high volume of inbound calls and enquiries with professionalism.
• Respond to customer correspondence via email and letter.
• Liaise with customers, Financial Advisers, and third parties to process instructions and resolve queries.
• Work closely with your team to meet service standards and deliver a seamless customer experience.

Skills

Communication skills

Telephone manners

Written communication

Attention to detail

Team player

Organisational skills

Issue resolution

Prioritisation

Job description

Foresters Financial UK is seeking a Customer Service Administrator on a 5 month fixed term contract to support customers and Financial Advisers from initial contact through to contract end.

You will handle high volumes of inbound calls, respond to emails and letters, and work with colleagues to deliver a seamless, high-quality service in a fast-paced environment. Excellent communication and problem-solving are essential.