Customer Service Administrator

Great Bear; Desborough; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Annual Leave

Pension

Life Assurance

Wellness (EAP)

Eye Care

Rewards

Discounts

Job summary

Great Bear (Part of the Culina Group) is recruiting a Customer Service Administrator at the Desborough site on a 9-12 month fixed term basis. Salary £26,500- £28,500 per annum, depending on experience.

Working hours are Monday to Friday, starting between 8am and 10am and finishing between 4pm and 6pm. You will support day-to-day administration of the customer services operation and provide a continuous professional service.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office applications and WMS functions.
• Excellent organisationalskills with the abilityto demonstrate a high level of expertise in a busy and demanding environment.
• Able to work with flexibility to meet business peak period requirements.
• Able to work to tight deadlines and manage your own time effectively.
• Knowledge of warehousing or transport software systems would be advantageous with training provided.

Responsibilities

• Resolving various customer service queries and requests in a timely manner.
• Creating daily, weekly and monthly service and export reports.
• Chasing orders and resolving delivery issues.
• Checking daily order audits and ensuring accurate information.
• Planning parcel traffic orders and necessary communications.
• Planning export order collections with hauliers.
• Managing special delivery orders and cost control.
• Using customer web-based order confirmation systems and ensuring full compliance.
• Creating monthly KPI packs for review meetings.
• Liaising with Shift Managers, Transport Coordinators and other colleagues.
• Maintaining SAP stock system accuracy.

Tools

Communication

MS Office

Organisation

Flexibility

Time management

WMS knowledge

Job description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

Due to continued growth and new customer contracts, our Desborough site are now recruiting for a Customer Service Administrator to join their friendly team on a 9-12 month fixed term basis.

Salary:£26,500- £28,500per annum, depending on experience.

Working hours:Monday-Friday, starting between 8am and 10am, finishing between 4pm and 6pm.

As a Customer Service Administrator, it is your responsibility to support the day to day administration of the Customer Services operation. You will offer outstanding contract support and customer service in a fast-paced friendly environment and provide a continuous professional and dedicated service.

Key Duties of a Customer Service Administrator include:

• Resolving various customer service queries and requests in a timely manner.
• Creating daily, weekly and monthly service and export reports.
• Chasing orders and resolving delivery issues.
• Checking daily order audits and ensuring accurate information.
• Planning parcel traffic orders and necessary communications.
• Planning and communicating export order collections with hauliers.
• Managing special delivery orders and cost control.
• Using and updatingthe customer web-based order confirmation systems and ensuring full compliance.
• Creating monthly KPIpacks for review meetings.
• Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock Control, Central Customer Service & Client Support Colleagues).
• Maintaining client SAP stock system accuracy.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office applications and WMS functions.
• Excellent organisationalskills with the abilityto demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.
• Knowledge of warehousing or transport software systems would be advantageous but not essential as full training will be provided.

Additional Information

As part of our drive to make Great Beara great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave– 28days inclusive of the bank holidays.
• Pension scheme –We want colleagues to enjoy a comfortable retirementso we offer agreat contribution of 4% employee and 4% employer.
• Life Assurance- x2 your annual salary.
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts- Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!