Customer Service Administrator

hays-gcj-v4-pd-online; Bournemouth; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A family-run business in Bournemouth is seeking a Customer Service Administrator to deliver exceptional service while managing customer inquiries and processing orders. The role involves both office and remote work, ensuring a supportive environment. Join a dynamic team dedicated to customer satisfaction and operational excellence.

Qualifications

• Experience in customer service environment.
• Ability to manage customer accounts and resolve complaints.
• Skill in processing orders and handling queries.

Responsibilities

• Answer operational telephone calls professionally.
• Build rapport with customers and suppliers.
• Process customer orders and manage queries.

Skills

Customer service

Communication

Problem-solving

Job description

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Customer Service Administrator, Bournemouth

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Client:

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1df4006dfe10

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

We are seeking a Customer Service Administrator to join our client’s team in Bournemouth. This is an exciting opportunity to be part of a dynamic and supportive environment, delivering first-class customer service across commercial and domestic operations.

This is a lovely family-run business that has been local to Bournemouth for over 25 years and is growing.

The position is hybrid - 4 days in the office, 1 day at home.

Salary: £26,000 - full-time hours.

• Answering operational telephone calls in a professional manner
• Building rapport with customers and suppliers and managing accounts where needed
• Processing customer orders and liaising with suppliers
• Dealing promptly and efficiently with telephone and email queries from customers and suppliers
• Advising customers on both commercial and domestic waste management
• Sourcing alternative ad-hoc services
• Producing customer reports
• Performing administrative tasks as required
• Other ad-hoc duties ensuring the smooth running of the customer service department
• Supporting other team members when required
• Assisting colleagues in other departments where needed
• Administration of contractor pricing, purchase orders, and new sites onto the system
• Making notes for sites, clients, and supply chain with appropriate information and advising departments on issues
• Supporting new business through supplier sourcing where applicable
• Resolving customer/supplier complaints efficiently
• Maintaining a positive working attitude throughout employment