Customer Service Administrator

Copperfield Recruitment Ltd; Addlestone; On-site; GBP 30,000 - 32,000; Full time

Job summary

A property management firm is seeking a Customer Service Administrator in Addlestone. The role involves managing bookings, handling queries, and supporting the team with administrative tasks. Ideal candidates will have strong attention to detail, good IT skills, and experience in customer service or administration. A salary between £30,000 and £32,000 is offered, depending on experience.

Qualifications

• Experience in customer service and/or administration.
• Strong attention to detail and a methodical approach.
• Confident communication skills (written and verbal).
• Good IT skills and the ability to learn internal systems quickly.
• Able to prioritise and manage a varied workload.

Responsibilities

• Managing bookings and scheduling appointments.
• Handling telephone enquiries and day‑to‑day customer queries.
• Dealing with tenant, landlord and agent queries professionally.
• Supporting the wider team with general administration.
• Proofreading and quality‑checking property inspection reports.
• Escalating issues where appropriate.

Skills

Customer service experience

Strong attention to detail

Confident communication skills

Good IT skills

Ability to manage workload

Job description

Customer Service Administrator - £30,000 - £32,000 | Addlestone | Full-Time, Permanent

An established and growing property company in Addlestone is looking for a Customer Service Administrator to join its team. This is a varied role combining telephone enquiries, bookings, admin support and report proofreading – ideal for someone organised, detail‑focused and confident with IT. Property experience is useful but not essential. We’ll also consider strong administrators from other sectors, as long as you’re quick to learn and pick up new systems.

Key responsibilities

• Managing bookings and scheduling appointments
• Handling telephone enquiries and day‑to‑day customer queries
• Dealing with tenant, landlord and agent queries professionally and efficiently
• Supporting the wider team with general administration and documentation
• Proofreading and quality‑checking property inspection reports
• Escalating issues where appropriate and keeping records up to date

What we’re looking for

• Experience in customer service and/or administration
• Strong attention to detail and a methodical approach
• Confident communication skills (written and verbal)
• Good IT skills and the ability to learn internal systems quickly
• Able to prioritise and manage a varied workload

Salary

• £30,000 – £32,000 depending on experience

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

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Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.