Customer Service & Admin Coordinator - Part-Time

Red Door Recruitment; St Albans; On-site; GBP 24,300 - 29,700; Part time

Benefits offered by this job

Office in St Albans

Training opportunities

Supportive team environment

Growth opportunities

Job summary

Red Door Recruitment in St Albans is seeking an organised, customer-focused individual for a part-time role. You will be the first point of contact for customers, handling enquiries by phone and email and coordinating with internal teams to ensure smooth day-to-day operations.

This role offers an office-based position in St Albans with Monday to Friday hours (10am–2:30pm). You’ll support customers, manage records, and assist with stock and field-based service activities while enjoying ongoing

Qualifications

• Experience in customer service or administration roles.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and stay organised.

Responsibilities

• Act as first point of contact for customer enquiries by phone and email.
• Coordinate with internal departments to resolve requests promptly.
• Provide administrative support across customer service, sales and service functions.
• Maintain accurate customer records and documentation.
• Coordinate loan and trial equipment dispatch, returns and tracking.
• Support sales campaigns and customer engagement activities.
• Liaise with customers regarding repairs and service updates.
• Coordinate schedules for field-based engineers.
• Assist with stock control, inventory management and warehouse administration.
• Process stock transfers and returns.

Skills

Customer service

Administration

Communication

Organisational skills

MS Office

Team player

Tools

Microsoft Office Suite

Job description

Red Door Recruitment in St Albans is seeking an organised, customer-focused individual for a part-time role. You will be the first point of contact for customers, handling enquiries by phone and email and coordinating with internal teams to ensure smooth day-to-day operations.

This role offers an office-based position in St Albans with Monday to Friday hours (10am–2:30pm). You’ll support customers, manage records, and assist with stock and field-based service activities while enjoying ongoing