Customer Service

Harkwell; Poole; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in digital labeling and flexible packaging seeks a dynamic professional for a full-time role in business development. This exciting position involves driving new business, managing accounts, and ensuring exceptional customer service. With over 19 years of expertise, this family-run company values quality and precision, offering a supportive environment for growth. If you have a passion for client relationships and thrive in a collaborative setting, this role is a fantastic opportunity to make a significant impact in a thriving industry.

Qualifications

• Experience in account management and customer service is essential.
• Strong communication skills and ability to work independently.

Responsibilities

• Develop new business and manage client accounts effectively.
• Generate leads and maintain strong customer relationships.

Skills

Account Management

Communication

Customer Service

Lead Generation

Organizational Skills

Time Management

Client Relationship Development

Knowledge of Label and Packaging Industry

Job description

Company Description

Harkwell is a family-run digital label and flexible packaging company based in Poole, Dorset, specializing in label and pouch solutions. With cutting-edge technology and expertise, Harkwell has maintained industry leadership for over 19 years. The company prides itself on quality, precision, and customer-centric service, holding AA grade BRC accreditation and memberships in BPIF and Sedex.

Role Description

This is a full-time office based at Harkwell. The role involves new business development, account management, lead generation, communication, and customer service tasks. We have two roles available one primarily in flexible packaging, the other a dual role in labels and flexible packaging. We are in the first instance looking for experience in either of the two areas mentioned, labels and flexible packaging.

Qualifications

• Account Management skills
• Strong communication and customer service abilities
• Experience in lead generation
• Proven track record in developing and maintaining client relationships
• Ability to work independently and collaboratively
• Excellent organizational and time-management skills
• Knowledge of label and packaging industry is a plus
• Good personal skills