Customer Service

Manpower UK Ltd; Peterlee; On-site; GBP 22,000 - 28,000; Full time

Job summary

A recruitment and workforce solutions company in Peterlee is seeking a dedicated individual to support the customer portal. You will manage data entry, update documentation, and ensure high service delivery standards through effective communication. The ideal candidate has strong attention to detail, excellent communication skills, and is comfortable making outbound calls. This role operates Monday to Friday from 09:00 to 17:00.

Qualifications

• Strong attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.
• Comfortable making outbound calls and handling customer queries.

Responsibilities

• Review and update content within the customer portal.
• Support with uploading, organising, and maintaining customer documents.
• Make outbound calls to customers to verify information.

Skills

Attention to detail

Verbal communication

Written communication

Outbound calling

Job description

Working Monday - Friday 09.00 - 17.00

To support the ongoing maintenance and enhancement of the customer portal by managing data entry, updating documentation, refining communication scripts, and conducting outbound customer calls to ensure accurate information and a high standard of service delivery.

Customer Portal Updates

• Review and update content within the customer portal.
• Ensure accuracy and consistency of customer-facing information.
• Flag and correct any data discrepancies or outdated content.

Document & Data Handling

• Support with uploading, organising, and maintaining customer documents.
• Perform accurate data entry and validation tasks.
• Maintain confidentiality and data protection standards at all times.

Customer Communication

• Make outbound calls to customers to verify information, follow up on queries, or provide updates.
• Log call outcomes and update customer records accordingly.
• Handle customer interactions professionally.

Skills & Experience Required

• Strong attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.
• Comfortable making outbound calls and handling customer queries