Customer Service

Blue Arrow; Bangor; On-site; GBP 18,000 - 42,000; Full time

Benefits offered by this job

Competitive pay & overtime

Career development opportunities

Full paid training

Training portal access

Pension enrolment

28 days paid holiday

Job summary

Blue Arrow in Bangor is recruiting for a Customer Service Advisor on a temporary to permanent contract. You will work 25 hours per week at pay rates from £13.97 to £32.55 per hour, with start date 07/09/2026. Training is extensive, four weeks full-time with attendance required.

You’ll support emergency calls (999/112) and Relay UK, handling high-pressure situations with empathy, and direct callers to the right service. Opportunities for career progression are offered.

Qualifications

• Communicate clearly and empathetically under pressure.
• Think critically and follow structured processes.
• Type at least 50 words per minute with 98% accuracy.
• Stay composed in emotionally challenging situations.

Responsibilities

• Be the first point of contact for people in their most critical moments and direct them to the right emergency service.
• Provide calm, fast, and accurate guidance during emergencies.
• Contribute to a 24/7/365 service with empathy and professionalism.

Skills

Empathy

Clear communication

Critical thinking

Typing 50 wpm

Job description

Customer Service

Location: Bangor

Pay Rates: £13.97 to £32.55 per hour (depending on shift pattern choice)

Contract: Temporary to Permanent

Start Date: 07/09/2026

Hours: 25hrs per week

Training: 37.5hrs (full-time for 4 weeks), 100% attendance required for the training period. Training hours are; Weeks 1-2: 09:00 - 17:45 and Weeks 3-4: 10:30 - 19:45

Shift Patterns: A variety of shift patterns available between 6am & 14:30 on early shifts/late shifts and 16:00 & 02:00 on middle shifts.

We\'re inviting you to bring your skills to a role that truly makes a difference-joining the UK\'s largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As part of a team working 24/7 365 days a year we make a difference to people\'s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.

As a Customer Service Advisor, you\'ll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.

This is more than a call handler role - it\'s a chance to make a real difference, every single shift.

We\'re looking for individuals who can:

• Communicate clearly and empathetically under pressure
• Think critically and follow structured processes
• Type at least 50 words per minute with 98% accuracy
• Stay composed in emotionally challenging situations

Shift Patterns

We offer a range of shift options to support different lifestyles. You will work on a four‑week rotating rota, with shifts scheduled anywhere between 06:00 and 23:00, including some weekend rest days.

Training will be full-time and may include mornings and evenings.

Full Training & Career Progression

You'll receive comprehensive training and ongoing support.

Rewards & Benefits:

• Competitive pay & overtime opportunities
• Career development opportunities
• Full paid training
• Instant access to Blue Arrow training portal
• Auto enrolment in pension scheme
• 28 days paid holiday

We are proud to be an inclusive employer

We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people