Customer Sales Coordinator

Pertemps; Redditch; On-site; GBP 22,000 - 30,000; Full time

Job summary

A busy manufacturing company in Redditch is seeking a Customer Sales Coordinator to serve as the primary link between customers and the organization. This role involves managing customer inquiries, processing orders, and maintaining customer records, offering an exciting opportunity for those who thrive in dynamic environments and have strong customer service skills.

Qualifications

• Experience in sales order processing and customer service.
• Administrative experience in a busy department.
• Strong customer service skills.

Responsibilities

• Answer telephone calls and emails from customers, responding promptly to inquiries.
• Prepare and load quotations into the in-house system for customers.
• Process customer orders and enter them into the order processing system.

Skills

Customer service

Sales order processing

Administrative experience

Proficiency in IT

Eagerness to learn

Job description

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Our client is looking for a Customer Sales Coordinator to join a busy manufacturing company in Redditch. You will be the key link between customers and the company, handling prices, product information, availability, dispatch details, and order processing. This role suits someone who enjoys a dynamic environment and building relationships with customers.

Responsibilities:

• Answer telephone calls and emails from customers, responding promptly and efficiently to inquiries.
• Follow up on quotations and projects to gather further information and convert them into orders.
• Prepare and load quotations into the company's in-house system and send them to customers.
• Maintain project and customer records on the CRM system.
• Process customer orders and enter them into the order processing system.
• Understand customer needs by developing and maintaining relationships with both new and existing customers.
• Liaise with other departments to fulfill customer requirements.
• Handle customer returns and goods return agreements.
• Observe health and safety regulations and promote safety practices.
• Ensure proper use and maintenance of equipment.
• Perform tasks delegated by the Sales Office Manager or Sales Team Leader.
• Communicate professionally and effectively, both verbally and in writing, with customers and staff.

Skills and Experience:

• Experience in sales order processing and customer service.
• Administrative experience in a busy department.
• Strong customer service skills.
• Proficiency in IT.
• Eagerness to learn.

In return, you can expect a competitive basic salary, depending on your skills and experience.