Customer Sales Advisor - Inbound(Hybrid & Remote)

PLC D&G Group Limited; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid role

Health cash plan

Instant discounts

Salary finance loans

Electric vehicle leasing

Long service awards

Job summary

Domestic and General is hiring a Customer Sales Advisor in the Inbound department. You will be the first point of contact for existing customers, advising on Sky Protect policies while delivering exceptional service and achieving sales outcomes.

This permanent, full-time role offers a starting salary of £25,506 with an annual bonus of £4,600 (OTE). Shift patterns rotate over an 8am–8pm window; remote and hybrid options are available, with a mainland UK base.

Qualifications

• Motivated by a sales environment with FCA compliance.
• Empathetic listener to understand customer needs.
• Resilient and adaptable to regulatory changes.
• Curious with a growth mindset to learn products.
• Clear communicator avoiding jargon and misleading language.
• Independent and able to work autonomously from home.

Responsibilities

• Inbound contact with existing Domestic and General customers to assist with Sky Protect policies.
• Provide exceptional service, understand customer needs and recommend suitable products.
• Maintain regulatory compliance and achieve sales outcomes in a fast-paced environment.

Skills

Self-driven

Active listening

Resilience

Independent

Clear communicator

Growth mindset

Job description

About this role

Start More Than a Job. Build a Career with Domestic and General! Salary: £25,506 per year plus OTE £4,600 per annum Contract: Permanent, full time with a rotational shift pattern Location: Remote and Hybrid options available. Start date: Monday, 16th November 2026. For consecutive years we have been recognised as a Great place to Work. Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor in the Inbound department. We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

Who are you?

• Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener - Understanding customers needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable - Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
• Curious and growth mindset - A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator - Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

What will you do?

As an Inbound Sales Advisor, you'll be the first point of contact for existing Domestic and General customers, helping them with their Sky Protect policies. Every conversation is an opportunity to provide exceptional service, understand customer needs, and recommend the right products and services, combining great customer care with sales success.

Shift Pattern

Your shift patterns will rotate on a 6 week rota between our core opening hours of 8am and 8pm (Monday-Sunday). You'll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.

What's Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

The Benefits of joining Domestic and General

• Starting salary of £25,506.
• Average Bonus Earnings of £4,600 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards.

Equality, Diversity and Inclusion

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

This role is only available to applicants based in mainland UK.

If you require adjustments or additional support during the application or interview process, please get in touch at [e-mail] and our team will do our best to help.

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