Customer Sales Advisor - Beko

GME Domestic & General Insurance Europe AG - Germany; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid role

Health Cash Plan

Instant discounts

Salary Finance Loans

EV leasing

Long service awards

Job summary

Domestic & General is seeking a Customer Sales Advisor in the Beko Registrations team. The role involves handling inbound calls from customers wanting to register their appliances, guiding them through the process and ensuring a high level of customer satisfaction.

We offer a 37.5-hour week with a rotating shift pattern, remote for non-local candidates and hybrid for locals, and a starting salary of £25,506 plus an average £7,024 in annual bonus.

Qualifications

• Self-driven in a fast-paced, target-based environment with FCA compliance.
• Empathetic active listening to understand customer needs and build trust.
• Resilient and adaptable in a changing regulatory landscape and high-energy setting.
• Growth mindset with willingness to learn product updates and client perspectives.
• Clear communicator, avoiding jargon to ensure customers understand products.
• Independent worker capable of managing tasks autonomously in a home-based role.

Responsibilities

• Handle inbound calls to register appliances, building rapport and guiding customers through the process.
• Provide accurate information and resolve queries to deliver excellent customer outcomes.

Skills

Self-driven

Empathetic listening

Resilient

Growth mindset

Clear communicator

Independent

Job description

Kick off a new chapter with a role full of growth, support, and opportunity.

Beko Registrations - Customer Sales Advisor

Salary: £25,506 per year plus average additional earnings of £7,024 per annum

Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern

Location: Remote for those not local to Nottingham, and Hybrid for those local to Nottingham.

Start: Monday, 9th of November 2026

For consecutive years we have been recognised as a "Great place to Work".

Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor in the Beko Registrations department.

We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

So, who are you?

• Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener - Understanding customer's needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable - Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
• Curious and growth mindset - A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator - Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

How will you contribute?

In the role of an inbound sales advisor, you will play a pivotal part in our mission to provide exceptional service to customers seeking to register their new appliances. Your day will begin with logging into our automatic call distributor system, where you will receive inbound calls from customers eager to register their items.

Each interaction will require you to build rapport and demonstrate your ability to connect with customers to understand their needs. You'll engage in meaningful conversations and guide customers through the registration process, ensuring they feel valued and supported.

Shift Pattern:

Your shift patterns will rotate on a 8 week rota between our core opening hours of 8am and 8pm (Monday-Sunday). You will work four Saturdays and one Sunday in every 8 weeks.

You'll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.

We'll provide all the equipment you need, but you must have broadband access.

What's Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

The Benefits of joining Domestic and General

• Starting salary of £25,506
• Average Bonus Earnings of £7,024 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

We want everyone to have a fair and inclusive experience when applying for a role with us.

Please note that we have a thorough referencing process, which includes criminal record checks.

This role is only available to applicants based in mainland UK.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation,