Customer Retention Specialist

McQueens Dairies Ltd; Glasgow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Onsite parking

Training in Excel

Pension contribution

Job summary

McQueens Dairies Ltd is seeking a Retentions Advisor at our Glasgow office to guard against account cancellations and protect ongoing customer relationships. You will understand reasons for cancellation, propose solutions, and strive to retain customers while meeting targets.

The role offers a base salary around £27,780.48 per year with a weekly pay cycle, training on Excel, and a friendly office environment with standard 8am-5pm hours and onsite parking.

Qualifications

• 2+ years contact centre/customer service experience, ideally in a sales environment.
• Experience in retentions is desirable.
• Strong communication and problem-solving skills.
• Positive attitude and target-driven mindset.
• Must pass a DBS check.

Responsibilities

• Be the first point of contact for customers considering cancelling accounts.
• Understand reasons for cancellation.
• Provide solutions to retain customers.
• Deliver excellent service and build customer relations.
• Meet retention targets while ensuring customer satisfaction.

Skills

Customer service

Communication skills

Problem-solving

Target driven

Tools

Excel

Job description

McQueens Dairies Ltd is seeking a Retentions Advisor at our Glasgow office to guard against account cancellations and protect ongoing customer relationships. You will understand reasons for cancellation, propose solutions, and strive to retain customers while meeting targets.

The role offers a base salary around £27,780.48 per year with a weekly pay cycle, training on Excel, and a friendly office environment with standard 8am-5pm hours and onsite parking.