Customer Resolution Specialist

Brook Street; Milton Keynes; On-site; GBP 17,000 - 23,000; Full time

Job summary

Brook Street in Milton Keynes is seeking a Customer Resolution Executive to handle complaints and deliver fair, timely outcomes in a busy customer operations team.

You will investigate cases, manage your own workload, keep customers informed, and liaise with internal departments and external stakeholders to achieve the best customer outcomes.

This temp full‑time role offers comprehensive training, excellent development opportunities, and a supportive environment.

Qualifications

• Experience in complaints or customer resolutions.
• Excellent written and verbal communication.
• Strong stakeholder management and problem-solving abilities.
• Ability to prioritise workloads and meet deadlines.
• Experience in financial services is advantageous.

Responsibilities

• Investigating and resolving customer complaints in line with company procedures and regulatory requirements.
• Managing your own caseload, ensuring customers are kept informed throughout the process.
• Liaising with internal departments and external stakeholders to achieve the best customer outcomes.
• Handling complex and sensitive cases, including escalated and vulnerable customer complaints.
• Maintaining accurate records and identifying root causes to support continuous improvement.
• Producing high-quality written correspondence and customer communications.

Skills

Customer service

Complaint handling

Case management

Stakeholder management

Prioritising workloads

Microsoft Office

Tools

Microsoft Office

Job description

Brook Street in Milton Keynes is seeking a Customer Resolution Executive to handle complaints and deliver fair, timely outcomes in a busy customer operations team.

You will investigate cases, manage your own workload, keep customers informed, and liaise with internal departments and external stakeholders to achieve the best customer outcomes.

This temp full‑time role offers comprehensive training, excellent development opportunities, and a supportive environment.