Customer Care & Complaints Specialist

Pertemps Milton Keynes; High Wycombe; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Full training on products, systems and

Customer-focused culture

Ownership & responsibility

Job summary

Pertemps Milton Keynes is recruiting for a Customer Care & Complaints Administrator in High Wycombe. This office-based role handles initial complaint intake, investigation coordination with production, warehouse and sales, and resolutions including returns and refunds.

You will support after-sales queries, manage courier issues and contribute to continuous improvement. The successful candidate will have strong communication, organisational skills, and experience with customer management or

Qualifications

• Experience in customer service or complaints handling.
• Excellent telephone manner and professional communication.
• Strong written English and attention to detail.
• Ability to manage multiple cases simultaneously and stay organised.
• Proactive problem-solving with root-cause focus.

Responsibilities

• Act as first point of contact for complaints via phone, email, website and live chat.
• Log complaints with order details and evidence; liaise with internal teams to investigate.
• Arrange appropriate resolutions: replacements, returns, credits or refunds.
• Coordinate with delivery partners for late/damaged deliveries and returns.
• Produce reports on complaint volumes, root causes and resolution times.

Skills

Customer service

Phone etiquette

Written English

Organisational skills

Case management

MS Office

Ticketing systems

Tools

Microsoft Office

CRM / ticketing system

Job description

Pertemps Milton Keynes is recruiting for a Customer Care & Complaints Administrator in High Wycombe. This office-based role handles initial complaint intake, investigation coordination with production, warehouse and sales, and resolutions including returns and refunds.

You will support after-sales queries, manage courier issues and contribute to continuous improvement. The successful candidate will have strong communication, organisational skills, and experience with customer management or