Customer Repair Advisor

Southern Housing; Boxley; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Southern Housing in Maidstone is seeking friendly, motivated individuals to join our customer contact centre. You’ll handle calls and digital enquiries, diagnose issues, and raise repairs while keeping residents and contractors in the loop.

With hybrid working options after training, you’ll be part of a team delivering warm, reliable service during our stated hours of 08:00 to 17:00, Monday to Friday. We provide training and ongoing support to help you succeed.

Qualifications

• Experience in a customer contact centre is helpful, but training will be given.
• Excellent communication and clear explanations.
• Ability to manage multiple systems and applications.
• Organised and detail-oriented.
• Experience in repairs & maintenance is a bonus.

Responsibilities

• Handle calls and digital enquiries from residents.
• Diagnose issues and raise repairs where needed.
• Keep residents, colleagues and contractors informed and updated.
• Work within the 08:00–17:00, Monday to Friday hours.
• Participate in hybrid working arrangements after training.

Skills

Communication

System navigation

Problem solving

Resilience

Organization

Customer service

Tools

CRM systems

Ticketing systems

Microsoft Office

Job description

About The Role

We’re looking for friendly, motivated people who love helping others and creating brilliant customer experiences. As an accredited, award winning contact centre, we’re proud of our reputation for being warm, reliable and genuinely helpful, and now we’d love you to be part of it!

In this role, you’ll be handling calls and digital enquiries, helping residents by diagnosing and raising repairs, and keeping everyone in the loop, from residents and colleagues to contractors.

We’re open for customers between 08:00 and 17:00, Monday to Friday, so you’ll need to work flexibly within these hours.

This role is based at our office in Maidstone.

You’ll be expected to complete your training and probation from the office., with hybrid working options available following this.

About you

If you’re confident using your initiative, great with systems, and enjoy getting things done, you’ll fit right in. Experience in a customer contact centre is helpful, but don’t worry if you’re new to it — we’ll give you all the training you need.

• Fantastic communication skills: you listen well, take things in, and explain information clearly and simply.
• Confidence using multiple systems: you can multitask and navigate different applications quickly.
• Resilience: you stay calm and positive, even when customers are having a tough day.
• Strong organisation and attention to detail.
• A positive, can do attitude: you enjoy helping people and solving problems.
• Experience in repairs & maintenance (a bonus, but not essential).

About the team

You will work as part of a team of xx offering a comprehensive repairs service to maintain resident safety, security and warmth. This will include emergency, routine, and planned maintenance.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.